Rightway
ClientImplementationManager
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Implementation Manager at Rightway. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement, project management, client implementation. Oversee all aspects of multiple client implementations. manage change management related to products and services sold”
Industry & Context.
analytical and problem-solving abilities; Conduct risk assessments and develop mitigation strategies to address potential project risks and issues
What They're Looking For.
Must Have
Bachelor's degree in Business Administration, Healthcare Management, Information Technology, or related field, Proven experience (2 years) as a Project Manager, preferably in Pharmacy Benefit Management (PBM) or healthcare IT implementation, understanding of PBM industry practices, processes, and regulations, Excellent project management skills with the ability to manage multiple projects simultaneously, Ability to analyze, interpret, and organize information in a clear and concise manner, Proficiency in project management tools and software (e. g. , Smartsheet, Monday, Microsoft Project, JIRA, or similar), Exceptional communication skills with the ability to effectively interact with clients, team members, and leadership, analytical and problem-solving abilities with a keen attention to detail, Ability to work independently and as part of a team in a fast-paced environment
Nice to Have
PMP certification or similar project management certification is a plus
What You'll Do.
Oversee all aspects of multiple client implementations
manage change management related to products and services sold
coordinate internal operational functions
work closely with cross-functional teams
Provides Sales and Client Success Support through the implementation process
Document business requirements
develop and oversee project plans
implement change control procedures
Document and report out critical milestones
and overall client satisfaction with leadership
Serve as the primary point of contact for clients during the implementation phase
managing client expectations
providing regular updates on project status
Conduct risk assessments
develop mitigation strategies to address potential project risks and issues
Facilitate post-implementation reviews and lessons-learned sessions
How You'll Work.
Team & Collaboration
work closely with cross-functional teams, including Client Success, Data Operations, Claims Operations, Navigation, and other departments as needed; Provides Sales and Client Success Support; direct contact with client contacts and vendors; effectively interact with clients, team members, and leadership; Ability to work independently and as part of a team
Communication Scope
Exceptional communication skills with the ability to effectively interact with clients, team members, and leadership
Process & Methodology
Excellent project management skills with the ability to manage multiple projects simultaneously, Proven experience (2 years) as a Project Manager, develop and oversee project plans, implement change control procedures, Document and report out critical milestones, Conduct risk assessments, develop mitigation strategies, Facilitate post-implementation reviews and lessons-learned sessions
Full Job Description
ABOUT THE ROLE: The Implementation Manager is responsible for overseeing multiple Rightway client implementations, change management related to products and services sold, and coordinating internal operational functions. The Implementation Manager will work closely with cross-functional teams, including Client Success, Data Operations, Claims Operations, Navigation, and other departments as needed. WHAT YOU’LL DO: Oversee all aspects of multiple implementations as it relates to communication, coordination, set up and transition from implementation state to maintenance state. Provides Sales and Client Success Support through the implementation process, with direct contact with client contacts and vendors. Document business requirements, develop and oversee project plans, and implement change control procedures. Document and report out critical milestones, opportunities, and overall client satisfaction with leadership. Understand industry and market trends in the PBM and Navigation market space. Serve as the primary point of contact for clients during the implementation phase, managing client expectations and providing regular updates on project status. Conduct risk assessments and develop mitigation strategies to address potential project risks and issues. Facilitate post-implementation reviews and lessons-learned sessions to identify areas for improvement and best practices. WHO YOU ARE: Bachelor’s degree in Business Administration, Healthcare Management, Information Technology, or related field. Proven experience (2 years) as a Project Manager, preferably in Pharmacy Benefit Management (PBM) or healthcare IT implementation. Strong understanding of PBM industry practices, processes, and regulations. Excellent project management skills with the ability to manage multiple projects simultaneously. Ability to analyze, interpret, and organize information in a clear and concise manner. Proficiency in project management tools and software (e.g., Smartsheet, Monday, Microso
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