ClientImplementationManager

ABOUT THE ROLE: The Implementation Manager is responsible for leading end-to-end client implementations across Rightway's PBM and/or Navigation service lines. This role owns the full lifecycle from kickoff to successful transition into ongoing client success, driving timelines, coordinating cross-functional teams, managing client expectations, and ensuring every implementation is executed with precision and care. At Rightway, going to the ends of the earth for our members and clients is not aspirational; it is the baseline. As an Implementation Manager, you are often the first real experience a client has with Rightway's services. This entails arriving prepared, engaging in proactive communication, and addressing risks before clients become aware of them. You will collaborate closely with Client Success, Navigation Operations, Service Delivery, Data Engineering, Data Operations, and other internal teams to ensure that every client launch proceeds seamlessly, even if challenges arise. WHAT YOU’LL DO: Project Planning and Execution Own end-to-end project management for multiple concurrent client implementations across PBM and/or Navigation service lines. Develop and maintain detailed project plans, milestone-tracking, and change-control procedures. Facilitate kickoff meetings, regular status calls, and cross-functional coordination to keep implementations on schedule. Manage the transition from implementation state to steady-state client success with thorough handoff documentation. Client and Stakeholder Management Serve as the primary point of contact for clients throughout the implementation phase. Set and manage client expectations with clear, proactive communication on project status, risks, and next steps. Provide Commercial and Client Success teams with implementation support, including direct coordination with client contacts and third-party vendors. Provide ongoing internal stakeholder support as the subject matter expert for implementation, offering best prac