Reliance Matrix
ClientImplementationManager
Neural analysis suggests this role is
optimal for Manager candidates.
“Client Implementation Manager at Reliance Matrix. Skills: Client implementation, Account management, Relationship management. Develop new client installations. Oversee new client installations”
Industry & Context.
Issue resolution
Up to 25% travel
What They're Looking For.
Must Have
3-5 years directly related experience, Superior organizational skills, Superior multi-tasking skills, Superior influencing skills, Superior presentation skills, Written communication skills, Superior oral communication skills, Internal diplomacy skills, Influencing skills with sales, Influencing skills with service, Influencing skills with internal cross-functional areas, Professional business demeanor, Ability to work in fast-paced, Ability to work with minimal supervision, Ability to thrive in fast-paced environment, Ability to work in autonomous manner, Proficient in Microsoft Office products, Ability to master applicable systems
Nice to Have
Bachelor's Degree in Business, Bachelor's Degree in Marketing, Bachelor's Degree in Communications, MBA or advanced degree
What You'll Do.
Develop new client installations
Oversee new client installations
Accountability for successful installation
Provide subject matter expertise
Ensure successful implementation
Ensure successful enrollment
Ensure ongoing support
Lead new client installation calls
Proactively communicate to client
Ensure appropriate setup
Ensure understanding of systems
Ensure understanding of tools
Ensure understanding of processes
Identify client-level issues
Research client-level issues
Coordinate resolution of client issues
Interface with IT teams
Interface with service teams
Communicate potential issues
Document potential issues
Coordinate training strategy
Coordinate communication strategy
Maintain partnerships
Ensure effective communication
Lead discussions at client meetings
Create administrative kits
Deliver administrative kits
Coordinate fulfillment process
Coordinate tracking process
Coordinate billing process
Coordinate inventory process
Perform enrollment resource coordination
Perform enrollment logistical coordination
Collaborate with team members
Collaborate with management
Recommend improvement opportunities
Implement improvement opportunities
Make decisions within guidelines
Make decisions within policies
How You'll Work.
Team & Collaboration
Partnership with account management; Coordination with internal partners; Interface with IT teams; Interface with service teams; Collaborates with team members; Collaborates with management; Administrative Office Departments; Regional Sales Staff; Implementation counterparts; Home office counterparts
Communication Scope
Presentation skills; Oral communication; Written communication; Client communication; Internal communication
Full Job Description
# _**Job Responsibilities and Requirements**_ The Client Implementation Manager will be responsible for developing and overseeing new client installations for the RSL portfolio of business. This includes overall accountability for the successful new case installation of employee accounts that have core Life, Disability, Absence and/or Voluntary benefits. He/she will drive the process through a combination of direct involvement, partnership with account management, and influence and coordination with internal partners **Relationship Management** * Provide leadership and subject matter expertise to new client to ensure successful implementation, enrollment and ongoing support for assigned clients / territories. * Lead new client installation calls for assigned clients/sales offices. * Proactively communicate to the client to ensure appropriate setup and understanding of systems, tools and processes, including (but not limited to) billing, contracts and web tools. * Identify, research and coordinate the resolution of client-level issues for new clients. * Interface with IT and service teams to develop solutions to broker and client’s specific needs, and to proactively communicate/document potential issues. * Coordinates training and communication strategy * Liaison between client/broker/HR platform and internal resources. * Develop and maintain cooperative partnerships with Administrative Office Departments and work closely to ensure effective communication with Regional Sales Staff, implementation and home (administrative) office counterparts. * Lead discussions at routine client meetings with manager approval of agenda. **Administrative** * Create and deliver new client administrative kits in an accurate and timely manner. * Coordinate fulfillment, tracking, billing, and inventory process for all enrollment communication materials. * Perform enrollment resource/logistical coordination for extra-territorial and multi-site clients (within and outside assigned territory
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