ClientFacingTechnicalSupportRepresentative

**Who We Are** At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. **The Role** As a Client-Facing Technical Support Representative, you will foster strong client relationships, ensuring a consistently outstanding experience. Acting as a knowledgeable representative of CIO Technical Operations, you’ll demonstrate a deep understanding of its services across both the CIO and Kyndryl organizations. You’ll also coordinate seamlessly between on-site and remote technical teams to ensure smooth collaboration and integration across all support functions. Your natural enthusiasm, proactive mindset, and strong customer-facing skills will help build trust and rapport with stakeholders. You’ll lead technical discussions, mentor teams, and promote a culture of self-learning and continuous improvement. This is a global role, offering the opportunity to collaborate with professional engineers worldwide to deliver a consistent and positive experience for all Kyndryl employees. **Responsibilities** * Manage and co-ordinate with multiple Kyndryl stakeholders and cross functional teams * Constantly deliver with excellence with key focus on the white glove client experience * Provide hands-on support for: **Service management**(incident, request, and problem resolution), **Asset lifecycle management**(allocation, De-allocation, tracking, deployment, decommissioning), **Printer and peripheral support, Audio/Video systems**(meeting rooms, events, executive briefings) * Develop and recommend approaches to address current problems