JLL

ClientFacilitiesManager

A$115–165k ~AI est. Canberra, Australian Capital Territory, Australia FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for Mid+ candidates.

The Brief

“Client Facilities Manager at JLL. Skills: Facilities management, Client engagement, Operational reporting. Serve as key liaison between JLL and client. Develop and maintain relationships through regular site attendance”

What You'll Achieve.

Ensure proper asset validation; Ensure safety inspections; Ensure condition assessments; Ensure building fabric inspections; Ensure client engagement activities are conducted; Streamline operations; Eliminate inefficiencies; Resolve difficulties with minimal disruption; Mitigate operational risks

Industry & Context.

Problems you'll solve

Resolve difficulties

Eligibility Requirements

24/7 support, Obtain and hold an AGSVA Clearance, Hold additional associated Entity clearances, Australian Citizen

What They're Looking For.

Must Have

Minimum 3 years’ experience in a Strategic, Multi-X Account Management environment, Business & Financial Acumen, computer skills including Microsoft suite of products essential, Experience in handling client sensitivities, Knowledge of HS&E requirements, Knowledge of vendor management for specialised services, Ability to obtain and hold an AGSVA Clearance, Must be an Australian Citizen

Nice to Have

Tertiary qualification in Building or Facility Management or Business Administration

What You'll Do.

Serve as key liaison between JLL and client

Develop and maintain relationships through regular site attendance

Co-chair operational meetings

Engage with entity staff across assigned portfolios

Develop and execute operational strategies aligned with organization

Ensure consistency and compliance across assigned Entities

Oversee preparation of monthly operations reports

Attend and minute operational meetings for nominated entities

Maintain oversight of client portals

Conduct regular audits and training facilitation

and finalizing Schedule 12s

Support internal reporting requirements

Track maintenance requirements

Review and align asset registers

Ensure compliance management and financial oversight

Monitor regular site attendance by facilities teams

Ensure asset capture/validation

Ensure safety inspections

Ensure site condition assessments

Ensure building fabric inspections

Ensure client engagement activities are conducted

Collaborate with Business Development team to update and

Identify process improvement opportunities

Streamline operations

Eliminate inefficiencies

Resolve difficulties with minimal disruption

Provide 24/7 support for afterhours services

Serve as key contact for facilities management within

Collaborate on budget development

Coordinate Entity-specific budgets

Establish and monitor KPIs aligned with client feedback

Ensure compliance with regulations and JLL business conduct

Proactively identify and mitigate operational risks

Maintain workplace health and safety standards

Report near misses and incidents

Prepare regular performance assessments

Develop reporting solutions to support the Facilities Management

Provide insights to WoAG Senior Leadership Team

How You'll Work.

Team & Collaboration

Geographically dispersed team; Functional leads; Operational staff; Business Development teams; JLL Finance; Regional Operations Teams; Property Management team; WoAG Senior Leadership Team

Communication Scope

Oral communication; Written communication

Full Job Description

**JLL empowers you to shape a brighter way**. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. **About the role:** Join our team as a Client National Facilities Manager where you'll work with a geographically dispersed team to drive strategic client engagement and oversee facilities management service delivery. You'll develop and maintain key relationships with clients and stakeholders through regular site visits, while building strong connections with functional leads and operational staff at all levels. The role involves managing monthly operational reporting processes, co-chairing meetings, and supporting the Relationship Director in developing service specifications. You'll also handle internal reporting requirements, oversee client portals including audits and training, and collaborate with Business Development teams on growth opportunities. Additionally, you'll monitor facilities team site attendance to ensure proper asset validation, safety inspections, and condition assessments, all while assisting the Relationship Director in nurturing strong client relationships across assigned entity portfolios. **Main Duties:** * Serve as key liaison between JLL and client stakeholders, developing and maintaining relationships through regular site attendance, co-chairing operational meetings, and engaging with entity staff across assigned portfolios. * Develop and execute operational strategies aligned with organization goals, ensuring consistency and compliance across assigned Entities. * Oversee preparatio

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