InfoTrack US
Legal Services
ClientExperienceSpecialist
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Experience Specialist at InfoTrack US. Skills: Customer Success, Client Relationship Management. Educate clients. Empower clients”
What You'll Achieve.
Meet corporate goals; Deliver exceptional client service; Minimize client delays
Industry & Context.
Problem solving; De-escalation
Pacific Time Zone
What They're Looking For.
Must Have
2+ years Customer Support, High school diploma or equivalent work experience
Nice to Have
Call Center experience, 2+ years CRM Salesforce experience, SaaS experience, Legal services experience, Optimizing telephonic support, DialPad experience, 1+ years legal/litigation support, Advanced studies
What You'll Do.
Address client inquiries
Resolve client inquiries
Communicate in writing
Understand client needs
Seek performance enhancements
Drive company success
Lead clients through platform
Maintain client records
Communicate with manager
Solve problems efficiently
Ensure high-quality experience
Represent client voice
Influence product improvements
Enhance employee experience
Celebrate team successes
Collaborate with manager
Deliver exceptional service
Improve client experience
Embrace new technology
Address productivity issues
Assist onboarding new team members
Focus on de-escalation
Minimize client delays
Participate in discussions
Ensure consistent practices
Ensure consistent communication
How You'll Work.
Team & Collaboration
Internal teams; Manager collaboration; Team successes; Team performance
Communication Scope
Verbal communication; Written communication
Full Job Description
### About One Legal, an InfoTrack Company One Legal, a division of InfoTrack, is a one-stop online solution for legal professionals to file court documents in every California court, manage service of process nationwide, and more. A leader in innovative technology solutions for legal professionals for more than 30 years, One Legal continues to be among the most respected in the industry. As a highly ambitious company, we know that our people are critical to our success. That's why we're passionate about fostering a high-performance culture built on professional development, open communication, and transparent leadership. If you're dedicated, and eager to help build a market-leading solution that makes a difference in the lives of our clients, we'd love for you to join us. ### About the role As a Client Experience Specialist at One Legal, you will play a pivotal role in a dynamic and client-focused support team dedicated to educating, empowering, and advocating for our clients. Your primary responsibility will be to address and resolve client inquiries through clear, effective verbal and written communication, with a strong emphasis on active listening and understanding. You'll ensure efficient and effective resolutions that meet our clients' needs by leveraging all available resources. In this role, you will be recognized for your reliability and ability to maintain composure under pressure, consistently demonstrating empathy in client interactions. You are a quick learner with a talent for multitasking, open to coaching, and driven by curiosity. Your commitment to teamwork is evident as you continually seek ways to enhance your own performance, contribute to the team, and drive company success. **This is a fully remote role, based in Pacific Time. The hours are M-F, 9:00am - 6:00pm PT. ** ### **Responsibilities** **Client Experience:** * Lead clients through the One Legal platform to complete tasks. * Maintain accurate client records in Salesforce. * Own your learn
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