ClientExperienceRepresentative

For ambitious, culturally diverse, curious minds seeking booming careers, Job Duck unlocks and nurtures your potential. We connect you with rewarding, remote job opportunities with US-based employers who recognize and appreciate your skills, allowing you to not just survive but thrive. As a lifestyle company, we ensure that everybody working here has a fantastic time, which is why we’ve earned the Great Place to Work Certification every year since 2022! **Job Description:** We are seeking a bilingual **Client Experience Representative** who thrives in a fast-paced, client-facing environment and takes pride in delivering exceptional first impressions. In this role, you will serve as the first point of contact for prospective clients, managing conversations with confidence while creating a welcoming and professional experience. You will play a key role in screening inquiries, gathering critical information, and guiding clients through the intake process with clarity and care. Your ability to actively listen, adapt quickly, and build rapport will directly contribute to identifying qualified leads and supporting a seamless onboarding journey. If you are proactive, organized, and genuinely enjoy helping others, you will find this role both rewarding and impactful. **• Monthly Compensation Range: $1,150 USD to $1,220 USD.** **Responsibilities include, but are not limited to:** * Handle approximately 5 calls per hour while delivering quality client interactions * Collect and document contact information for qualified leads and refer them to the intake team for further evaluation * Answer and manage a high volume of incoming calls while maintaining a professional and friendly tone * Support consultation preparation for internal stakeholders by ensuring all required documentation is available * Review and assess online submissions from platforms such as Justia or Intaker to determine case viability * Respond to general inquiries about the firm and intake process, and transfe