ClientExperienceCoordinator

We are always seeking talented, motivated, growth-minded, and creative individuals. Our firm is committed to providing employee support and advancement, while embracing inclusion and innovation as keys to a stronger future. We invite you to explore the position below and to submit your application to join our team! The Client Experience Coordinator supports the firm’s Client Teams, Client Feedback program, Troutman Plus Value program, and signature client events. The Client Experience Coordinator will work collaboratively with the Client Experience, Business Development, and other firm administrative teams to help promote, create, and maintain customized services, programs, events, and solutions that add value, deepen client relationships, and drive revenue growth. **Essential Duties and Responsibilities:** * Support client team events, initiatives, and sponsorships in partnership with the Business Development, Events, and Marketing Operations teams. * Assist with client team administrative tasks, including monitoring client personnel changes and updating HighQ sites. * Support the efforts of the Client Experience team in advancing the firm’s Troutman Plus Value program. * Develop high quality, tailored case studies, one-pagers, talking points, and language for RFPs and pitches highlighting the benefits and application of Troutman Plus. * Partner with the Innovation team to build and maintain client-facing HighQ sites and to test and help rollout other client-facing technology platforms. * Assist with the planning and execution of signature client events, including the firm’s Legal Operations Summit. This includes conducting research, assisting with client development strategy, program development, attendee communications, on-site support, tracking and follow-up activities. * Collect, organize, and maintain Client Feedback and Troutman Plus narratives and key tags in Foundation, the firm’s experience management system. * Support the efforts of the Client Experience