Sotheby's
Art and Luxury Goods
ClientExperienceCoordinator
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Experience Coordinator at Sotheby's. Skills: Client Experience Support, Invoicing, Payment and Collections, Shipping Coordination. Support clients post-sale. Meet post-sale actions and SLAs”
What You'll Achieve.
Delivering high-quality client service; Ensure financial transactions comply with corporate governance; Ensure the highest level of client satisfaction; Ensure property is shipped in compliance with all applicable laws; Ensure that all communications with clients are carried out in accordance with our agreed SLAs
Industry & Context.
Logical and practical thinking; Excellent resourcefulness and problem-solving skills; Troubleshoot and rectify problems
What They're Looking For.
Must Have
Professional English (spoken and written), Excellent client service skills, Exemplary written and verbal communication skills, High level of attention to detail, Logical and practical thinking, Excellent resourcefulness, Problem-solving skills, Ability to learn quickly, Comfortable working in a fast paced, deadline driven and reactive environment, Ability to remain calm under pressure, Ability to work both independently and to partner
Nice to Have
Existing knowledge of logistics, including current domestic and international packing methods, transportation methods and regulatory compliance, SAP & Freshdesk experience, Knowledge of Microsoft Office particularly Word, Excel
What You'll Do.
Support clients post-sale
Meet post-sale actions and SLAs
Support wider team with sale related tasks
Support regional offices
Issue client communications
Escalate risks or issues
Ensure financial transactions comply
Respond to client inquiries
Process and allocate shipping payments
Manage third party payments
Arrange shipping and logistics
Monitor quote requests
Prepare automated quotes
Obtain quotes from shippers
Provide customs documents
Monitor outbound shipments
Liaise with Client Experience Manager
How You'll Work.
Team & Collaboration
Work as part of a Client Experience Team; Support the wider team; Support other regional offices; Partner with other business areas; Liaise with internal and external contacts; Assist the front of house Client Service Representatives team; Liaise with the Client Experience Manager
Communication Scope
Professional English (spoken and written); Exemplary written and verbal communication skills; Issuing timely and accurate client communications via email and phone calls; Respond to general client inquiries
Process & Methodology
Participate in project work
Full Job Description
ABOUT SOTHEBY'S Established in 1744, Sotheby’s promotes access and ownership of exceptional art and luxury objects through auctions, private sales and retail. Our deep expertise across 70 selling categories is supported by a leading technology platform and a global network of specialists spanning 40 countries. Selling categories include Contemporary Art, Modern and Impressionist Art, Old Masters, Chinese Works of Art, Jewelry, Watches, Wine and Spirits and Design, as well as collectible cars and real estate through RM Sotheby’s and Concierge. Sotheby’s Financial Services is a leading art lender and provides capital solutions for collectors around the world, having originated more than $12 billion in loans since its inception. Sotheby’s new global headquarters is now open at the iconic Breuer building at 945 Madison Avenue in New York City. Client Experience Coordinators works as part of Client Experience Team that is responsible for supporting clients through the post-sale process in accordance with company policies and best practices whilst delivering high-quality client service. The responsibilities of this position include but are not limited to the following: RESPONSABILITIES Client Experience support: Work as part of a Client Experience Team, ensuring all post-sale actions and SLAs are met in a timely and professional manner. Support the wider team with sale related tasks based on client needs and manager prioritization. Support the other regional offices when necessary. Issuing timely and accurate client communications via email and phone calls. Escalate any risks or issues impacting client experience within a timely manner and recommend remedial actions. Ensure financial transactions (eg waiving charges – storage, interest) comply with corporate governance Respond to general client inquiries g., general correspondence, phone inquiries, letters etc. Partner with other business areas, to respond to client inquiries, resolve client issues and execute client tran
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