ClientExperienceCoordinator

DocNetwork, through the CampDoc and SchoolDoc platforms, provides innovative health and safety solutions to a diverse group of organizations, which include traditional day and residential camps, YMCAs, JCCs, Girl Scouts, Boy Scouts, parks and recreation facilities, colleges and universities, and K-12 public, private, and charter schools. Our suite of products integrate seamlessly to help ensure the health and safety of the participants for the organizations we serve. Our team, headquartered in Ann Arbor, MI, is united by a shared commitment to getting curious—about our clients, our teammates, our product, and ourselves—and to delivering beyond expectations by creating solutions where our customers, company, and community all win. We choose to stay mindful in how we show up each day and to communicate openly with clarity and respect, building trust across our teams. Above all, we believe great work happens when we build connections—with one another and with those we serve—fostering a supportive, inclusive environment where collaboration and a shared mission drive our success. With a full range of insurance benefits (Medical, Dental, Vision, Life, Short-term Disability & Pet) plus additional perks to boot (Flex PTO, Professional Development and Wellness Budgets, 401k with company match, Volunteer Time Off, and much more!) we think you’ll love being a part of our team. Title: Client Experience Coordinator Status: Regular, Full-time Location: Ann Arbor, MI (hybrid) Starting Base Salary: $50,000 - $60,000 annually We’re looking for a Client Experience Specialist to deliver exceptional support to our customers and end-users, empowering them to use the CampDoc and SchoolDoc platform to its maximum potential. This role is designed for someone who enjoys variety: answering client and end-user questions during our busiest support months, helping configure client accounts during implementation season, and improving the resources our teams and customers rely on year-round. You