MetTel
ClientExperienceAgent
“Client Experience Agent at MetTel. Answer incoming calls. Respond to customer’s emails”
What You'll Achieve.
Success will be measured by email and call quality observations completed and reviewed monthly with CS leadership
Industry & Context.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
What They're Looking For.
Must Have
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, Ability to write reports, business correspondence, and procedure manuals, Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public, Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, 3 or more year’s customer service
Nice to Have
Multilingual desired but not required
What You'll Do.
Answer incoming calls
Respond to customer’s emails
Log into and remain available for calls
Manage and resolve customer complaints
Identify and take ownership of issues
Escalate to supervisors
Provide product and service information
Research required information
Make effective use of all tools and systems
Route calls to appropriate resources
Document all call information
and alert management of trends
Follow up customer calls
How You'll Work.
Communication Scope
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Applying for this Client Experience Agent role?
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