MetTel
communications solutions
ClientExperienceAgent-Afterhours
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Experience Agent - After hours at MetTel. Skills: Customer service, Issue resolution, Order processing, Troubleshooting. Answer incoming calls from customers to place orders, respond to inquiries, manage complaints, troubleshoot and submit repair tickets for service-related impacts. Assist customers online and over the phone”
What You'll Achieve.
Success will be measured by email and call quality observations completed and reviewed monthly with CS leadership
Industry & Context.
Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Must reside local in Salt Lake City, Utah, Swing Shift hours 11am MST - 8pm MST
What They're Looking For.
Must Have
3 or more year’s customer service, Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations, Ability to write reports, business correspondence, and procedure manuals, Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public, Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists, Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Nice to Have
Multilingual desired but not required
What You'll Do.
Answer incoming calls from customers to place orders
troubleshoot and submit repair tickets for service-related impacts
Assist customers online and over the phone
Inform customers of the product terms and features
Log into and remain available for calls during all assigned working hours
Manage and resolve customer complaints in a timely manner
Identify and take ownership of issues
escalate to supervisors as necessary
Provide product and service information to customers
Research required information using available systems and tools
Make effective use of all tools and systems
ensuring efficiencies critical to issue resolution
Route calls to appropriate resources when necessary
Document all call information according to standard operating procedures
and alert the management team of trends in customer calls
Follow up customer calls where necessary
Contribute to company projects intended to improve MetTel processes and or service offering
How You'll Work.
Communication Scope
Effectively present information and respond to questions from groups of managers, clients, customers, and the general public
Full Job Description
MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services. We simplify communications and networking for business and government agencies. Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader. We have the broadest portfolio of technology and integrated partnerships, as well as our private network, which we use to create tailored solutions design, deployment, and ongoing management, driving cost savings, efficiency, innovation, and the ability to focus on core objectives. We believe that each team member is a key to the success and sustainability of the group. In order to achieve this, we offer an environment where all professionals can grow and develop their skills and competencies, collaborate with diverse professionals, share knowledge and enjoy a rewarding career. We are seeking a Client Experience Agent to join our After Hours Team! ROLES AND RESPONSIBILITIES: Remote however must reside local in Salt Lake City, Utah. Swing Shift hours 11am MST - 8pm MST Client Experience Agents answer incoming calls from customers to place orders, respond to inquiries, manage complaints, troubleshoot and submit repair tickets for service-related impacts. Agent will be a member of the Client Experience team servicing consumers interested in the products MetTel offers and will be responsible for assisting them online and over the phone. Agent will also inform customers of the product terms and features and project a professional company image through voice and online interactions. On occasion the Agent will be asked to contribute to company projects intended to improve MetTel processes and or service offering. The function includes but is not limited to the following: Answer incoming calls and respond to customer’s emails. Agent will log into and remain available for calls during all assigned working hours. Manage and reso
Applying for this Client Experience Agent - After hours role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Greenhouse
- Create a Greenhouse profile before applying — it saves time across multiple applications.
- Upload your resume as a PDF; the parser handles it better than Word.
- Answer all knockout questions carefully — wrong answers auto-reject before a human sees you.
- Enable email notifications to track application status in real time.
ANONYMOUS · UNFILTERED
What do employees actually say about MetTel?
Real rants from real employees. Read before you apply.