ClientEngagementProgramManager

# **Overview** The Client Engagement Program Manager is responsible for the design, orchestration, and execution of the Bank’s enterprise client engagement program, with a focus on deepening client connections and growing business with key client relationships across all lines of business. This role brings together client‑relationship business lines and corporate functions including marketing and community, and executive resources to deliver a seamless, integrated client experience across the bank. Operating at the intersection of enterprise strategy, market activation, and business development, this role ensures the right solutions and services are aligned with the appropriate relationship owners and internal partners at the right time. # **Primary Responsibilities** * Lead the end-to-end design and management of the enterprise client engagement program defining strategy, setting objectives, and overseeing execution. * Develop a comprehensive understanding of key client relationships and their networks to align bank solutions, resources, and expertise. * Collaborate with client-relationship business lines (Commercial, Wealth, Retail, etc.) and corporate functions including marketing, PR, and community teams to ensure a cohesive, organization-wide engagement approach. * Partner with Regional Presidents, Chief of Staff, and market activation peers to align enterprise initiatives with market-level execution. * Convene cross-functional teams (including Charitable Foundation, Office of the CEO, and CRA) to plan and deliver integrated engagement events, sponsorships, and forums. * Bridge the connection between executive engagement and main client contacts. * Continuously eliminate silos across business lines to create a seamless holistic client experience and increase cross-functional collaboration. * Translate enterprise engagement priorities into actionable playbooks, roadmaps, and toolkits for market teams. * Leverage quantitative and qualitative insights to inform pr