Celonis
SaaS
ClientEngagementPartner-AI-DrivenTransformation&ProcessIntelligence(Pharma)
Neural analysis suggests this role is
optimal for Senior candidates.
“Client Engagement Partner - AI-Driven Transformation & Process Intelligence (Pharma) at Celonis. Skills: Customer success, Business transformation, Process intelligence, Executive relationships. Develop stakeholder relationships. Maintain stakeholder relationships”
What You'll Achieve.
Maximize value; Drive business transformation; Increase adoption; Meet usage targets; Meet adoption targets; Ensure client satisfaction
Industry & Context.
Root cause analysis; Troubleshooting
No relocation, No visa sponsorship
What They're Looking For.
Must Have
15 years customer success experience, 15 years strategy consulting experience, Based in Switzerland, Legal right to work in Switzerland
Nice to Have
Pharma industry experience
What You'll Do.
Develop stakeholder relationships
Maintain stakeholder relationships
Ensure engagements are staffed
Mentor customer on organization design
Mentor customer on COE maturation
Provide guidance to team
Provide support to team
Offer feedback on performance
Drive customer value journey
Influence key stakeholders
Establish program roadmap
Establish detailed value plans
Resolve customer escalations
Orchestrate internal teams
Internalize customer strategy
Internalize customer targets
Drive delivery alignment
Support customer problems
Drive value realization
Drive adoption within accounts
Ensure project completion
Ensure client satisfaction
Meet adoption targets
Organize customer advisory boards
Lead customer advisory boards
Address industry challenges
Address industry innovations
Act as voice of customer
Ensure product alignment
Ensure service alignment
Collaborate on advocacy strategies
Drive customer presence
Drive customer sponsorship
Serve as Celonis leader
Collaborate on innovation development
Collaborate on asset development
Contribute to playbooks
Contribute to resources
How You'll Work.
Team & Collaboration
Global cross-functional teams; Customer advisory boards; Customer advocacy team
Communication Scope
Executive communication; Customer presentations; Thought leadership
Process & Methodology
Program management, Roadmap planning, Value plans
Full Job Description
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Role: The Client Engagement Partner (Client Value Partner) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis. The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation. We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-
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