ClientEngagementDirector

Role: Client Engagement Director (North American Market) Location: Old Trafford, M16 0PQ Hours: 1pm - 10pm Monday - Thursday, 1pm - 6pm Friday Package: £55,000 basic (£90,000 OTE) The Client Engagement Director at PHMG is a senior leadership role responsible for shaping and executing the strategic vision for the Client Engagement department. This role drives exceptional client experiences, fosters long-term relationships, and ensures alignment with PHMG’s organisational objectives. The Director will maintain a holistic view of department performance, identify trends and opportunities, and lead the design of innovative service frameworks. By collaborating with senior leadership and guiding Heads of Engagement and Client Services Managers, the Director will set the strategic direction to deliver measurable impact in a fast-paced, KPI-driven environment. As a proudly employee-owned business, every colleague at PHMG has a genuine stake in our continued success. This marks an exciting new chapter for the company, with a renewed focus on long-term growth, innovation and shared achievement. Alongside this, our Client Services department is undergoing an exciting period of transformation, refining our strategy and elevating our standards through investment in leadership development and performance incentivisation. As Client Engagement Director, you will play a key role in shaping this next phase, influencing how we deliver value to clients and helping define what exceptional client engagement looks like in an employee-owned, future-focused organisation. Key Responsibilities: Define and drive the department’s strategic direction, establishing clear KPIs for Heads of Client Engagement and Client Services Managers to ensure alignment with PHMG’s goals Maintain a comprehensive view of department-wide performance and engagement metrics, ensuring consistent delivery of exceptional client experiences Identify overarching trends, risks, and opportunities across all service areas, l