ClientEnablementOptimisationManager

Empower Australia’s Payments Future with Cuscal At Cuscal, your work directly contributes to shaping the future of payments in Australia. From enabling seamless client experiences to driving innovation across our product ecosystem, you’ll play a key role in delivering solutions that impact millions of customers. Join a collaborative, forward-thinking organisation where innovation and continuous improvement are at the heart of everything we do. At Cuscal, you’ll be supported to grow your career while delivering meaningful outcomes. Forward with Cuscal. Your Opportunity We’re looking for a Client Enablement Optimisation Manager to join our Product division and play a critical role in accelerating client onboarding and improving enablement across our product suite. In this role, you’ll focus on embedding enablement into product design, driving efficiency across onboarding processes and ensuring scalable, consistent client experiences. You will work closely with product, delivery and client-facing teams to streamline how clients are onboarded and enabled across Cuscal’s platforms. You’ll also be instrumental in early-stage client engagement, shaping enablement approaches from the point a Statement of Work is signed through to implementation handover. You’ll also make an impact by: * Developing and evolving a strategic roadmap to accelerate client enablement across products * Embedding enablement thinking into the product development lifecycle to support faster client readiness * Driving efficiencies through automation, standardisation and process optimisation * Creating and maintaining enablement playbooks, templates and knowledge resources * Partnering with stakeholders across Product, Delivery, Sales and Client teams to ensure alignment * Supporting pre-enablement activities by understanding client needs and shaping onboarding strategies * Identifying risks, dependencies and opportunities to optimise onboarding outcomes * Contributing to scalable, repeatable and high-