Complexio
AI
ClientDirector(StrategicAccounts)
“Client Director (Strategic Accounts) at Complexio. Skills: Customer Success, Account Management, Client Partner, B2B SaaS, enterprise software, Net Revenue Retention, value delivery, commercial capability, renewal cycles, expansion cycles, procurement, contracting, architecture, security conversations, operational requirements, Product input. Senior owner of a portfolio of strategic enterprise accounts — multi-threaded relationships from day-to-day users through to C-suite, accountable for reten”
What You'll Achieve.
value realisation; adoption; retention; longterm partnership growth; renewal earned by outcomes already delivered; Drive value realisation with the customer — co-define success metrics; drive adoption of the full Complexio platform; maintain a customer-signed value narrative refreshed every QBR; Own account health and on-time renewals; track leading indicators; run structured recovery plans on at-risk accounts; treat every renewal as earned by outcomes delivered; Own account revenue across renewal, upsell, and cross-sell; accountable for retained ARR and Net Revenue; running renewal and expansion cycles end to end; convert operational requirements into structured Product input; feed prioritised, actionable feedback into Product Management; orchestrate internal teams (Solution Engineering, Delivery, Product, Support) around shared account priorities
Industry & Context.
What They're Looking For.
Must Have
7+ years in a senior post-sale role — Customer Success, Account Management, Client Partner, or equivalent — managing strategic enterprise accounts in B2B SaaS or enterprise software, with a track record of driving Net Revenue Retention through documented value delivery, Executive presence and commercial capability — credible at C-suite level (alongside or in place of Co-CEO leadership), able to run renewal and expansion cycles independently including procurement and contracting, Technically fluent without being an engineer — able to translate between customer and Complexio Product/Engineering, hold credible architecture and security conversations, and convert operational requirements into structured Product input, Highly organised and proactive — disciplined enough to manage multiple high-complexity accounts simultaneously, calm under pressure, and energised by scale-up environments
Nice to Have
sector background in maritime, shipping, energy, or experience with AI, data platforms, or knowledge enterprise accounts in the $500k–$5M+ ACV, ability to step into a hunter role when situations have called for it
What You'll Do.
Senior owner of a portfolio of strategic enterprise accounts — multi-threaded relationships from day-to-day users through to C-suite
accountable for retention
and long-term partnership growth
Drive value realisation with the customer — co-define success metrics
drive adoption of the full Complexio platform (Event Knowledge Graph
Enterprise Automator) against clear use cases
and maintain a customer-signed value narrative refreshed every QBR
Own account health and on-time renewals — track leading indicators
run structured recovery plans on at-risk accounts
and treat every renewal as earned by outcomes delivered
Own account revenue across renewal
and cross-sell — accountable for retained ARR and Net Revenue capable of running renewal and expansion cycles end to end
including procurement
Act as the technical translator between customer and Complexio Product/Engineering — hold credible architecture
and security conversations with customer CTOs and IT teams without escalating every question
and convert operational requirements into structured Product input
Voice of the customer inside Complexio — feed prioritised
actionable feedback into Product Management on what works
Lead executive engagement at C-suite level — represent Complexio independently
shadow Co-CEOs in strategic meetings
and orchestrate internal teams (Solution Engineering
Support) around shared account priorities
How You'll Work.
Team & Collaboration
orchestrate internal teams (Solution Engineering, Delivery, Product, Support) around shared account priorities; technical translator between customer and Complexio Product/Engineering; Voice of the customer inside Complexio — feed prioritised, actionable feedback into Product Management
Communication Scope
Executive presence; technical translator; hold credible architecture and security conversations; convert operational requirements into structured Product input; Lead executive engagement at C-suite level; represent Complexio independently
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