iCapital
Financial Services
ClientDeliverySpecialist-Associate
Neural analysis suggests this role is
optimal for Associate candidates.
“Client Delivery Specialist - Associate at iCapital. Skills: Financial reporting, Client support, System setup, Data analysis. Analyze portfolio performance results. Explain portfolio performance results”
Industry & Context.
Problem-solving; Root cause analysis
What They're Looking For.
Must Have
3-5 years of experience, Bachelor's degree, Excellent customer service skills, Understanding of financial instruments, Experience with RIA/Wealth management policies, Experience working with wirehouses or custodians, Organized and self-motivated, Ability to prioritize tasks, Meet deadlines, Highly attentive to detail, Accuracy, Organized approach to duties, Comfortable with technology, Able to learn new software quickly, MS Excel skills, MS PowerPoint skills, Basic knowledge of database concepts, Knowledge of various financial products, Knowledge of indices, Knowledge of Liquid investments, Knowledge of Equities, Knowledge of Bonds, Knowledge of ETFs, Knowledge of Mutual Funds, Knowledge of SMA/UMA, Knowledge of Alternative investments, Knowledge of Performance reporting calculations, Knowledge of Performance reporting methodologies, Knowledge of Portfolio management, Knowledge of rebalancing, Knowledge of how Family Offices work, Knowledge of how RIAs work, Knowledge of how investment advisors work, Critical thinker, Problem-solving skills, Summarize information clearly, Summarize information concisely, Written communication, Verbal communication, Able to learn quickly, Adapt to expanding environment
Nice to Have
Experience with Addepar, Experience with Black Diamond, Experience with Axys, Experience with APX, Experience with Orion, Experience with Archway, Experience with Solovis, Experience with Masttro, Experience with similar wealth management platforms, Experience with planning tools, Experience with eMoney, Experience with MoneyGuidePro, Experience with similar software, Experience with any type of programming, Working knowledge of Photoshop, Working knowledge of HTML design, Working knowledge of similar tools
What You'll Do.
Analyze portfolio performance results
Explain portfolio performance results
Conduct account level reconciliation
Perform analysis of private equity statements
Perform analysis of hedge fund statements
Input data into system
Work with clients to resolve data issues
Work with partners to resolve data issues
Manage client onboarding
Manage client account setup
Provide client training
Manage day-to-day support
Manage issue management
Perform configuration
Perform new client setup
Perform new financial account set-up
Perform asset classification
Assist in data feed management
Create custom reports
Liaise with vendor partners for enhancements
Liaise with vendor partners for system issues
Liaise with vendor partners for data issues
Prioritize individual work
Prioritize communal work
Ensure projects are completed on time
Ensure projects meet detailed specifications
Establish operational effectiveness
Act upon client needs
Act upon company needs
How You'll Work.
Team & Collaboration
Work as part of a team; Collaborative team environment
Communication Scope
Written communication; Verbal communication
Full Job Description
About the Role iCapital is looking for a Client Delivery Specialist Associate to join the Data Solutions team. This role will set up and maintain the financial software applications we utilize, assist clients with issues, work on special projects, and help with ad-hoc tasks associated with building an innovative company. This role is a mix of finance and technology. Responsibilities Financial reporting and data aggregation tools: Analyze and explain portfolio performance results. Conduct account level reconciliation, including research and resolution of all breaks, cancels, and corrects. Perform analysis of private equity and hedge fund statements for input into the system Work with clients and partners to resolve data issues. Develop and strengthen client relationships: Help manage client onboarding, client account setup and training and day-to-day support and issue management. Software maintenance and setup: Perform system setup and configuration, new client setup, new financial account and asset set-up and classification. Assist in data feed management. Create custom reports based on client-specific needs. Liaise with the vendor partners for enhancements, and system and data issues. Work as part of a team to prioritize individual and communal work to ensure all projects are completed on time and to detailed specifications. Establish operational effectiveness through the development and adoption of policies, procedures, and controls. Assess and act upon client and company needs proactively. Qualifications 3-5 years of experience in a related field Bachelor's degree from an undergraduate program Excellent customer service skills and the ability to foster and maintain effective relationships Strong understanding of financial instruments Experience with RIA/Wealth management policies, procedures, and client service Experience working with wirehouses or custodians Organized and self-motivated with the ability to prioritize tasks and meet deadlines Highly attentive to
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