UpClear
Consumer Goods
ClientDeliveryManager
“Client Delivery Manager at UpClear. Skills: Client Delivery, Project Management, SaaS Implementation, CPG Industry. Lead end-to-end delivery of TPM software implementations. Manage system integrations with third party systems”
What You'll Achieve.
Drive more value for client; Drive more value for UpClear
Industry & Context.
Diagnose and address issues
4 days on site per week, Commute to West 22nd Street office, Periodic travel (less than 10%)
What They're Looking For.
Must Have
Bachelor's degree, 4-6 years of work experience, Business Analysis experience, Project management experience, TPM Software Experience, CPG Industry Knowledge, Ability to manage delivery through Agile sprints, Ability to manage delivery through milestone-based approaches, Collaboration skills, Project management skills, Stakeholder management skills, Persuasion skills, Ability to diagnose and address issues, Ability to adapt to changing conditions, Ability to work with standard oversight, Ability to identify ways to contribute above and beyond, Ability to take initiative to establish better Ways of Working, Ability to serve as an example, Ability to mentor junior resources
Nice to Have
Familiarity with leading TPM platforms, Understanding of CPG trade terms, Understanding of promotional spend tracking, Understanding of customer planning cycles
What You'll Do.
Lead end-to-end delivery of TPM software implementations
Manage system integrations with third party systems
Serve as primary liaison between CPG business stakeholders
Translate business requirements into actionable plans
Manage multiple concurrent projects
Manage enterprise-level implementations
Manage intricate system integrations
Identify key opportunities with clients
Establish TPx functional expertise
Maintain customer relationships
Understand client business needs
Understand client motivations
Identify potential risks
Raise escalations to direct manager
Support management of project scope
Support management of project budget
Support management of project timelines
Test software functionality ahead of deployment
Train clients on software usage
Train clients on best practices
Lead change management plan
Manage post-go-live support
Document system configuration for project handover
How You'll Work.
Team & Collaboration
Technical delivery teams; Client stakeholders; Junior resources
Communication Scope
Manage project communications; Communicate effectively
Process & Methodology
Project management, Agile sprints, Milestone-based approaches, Project planning, Project scope management, Project budget management, Project timeline management, Change management
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