NielsenIQ

Market Research

ClientDeliveryExecutive

Norwich, United Kingdom FULL TIME
Market Sentiment
HIGH DEMAND

Neural analysis suggests this role is
optimal for mid candidates.

The Brief

“Client Delivery Executive at NielsenIQ. Skills: Client Delivery, Revenue Management, Account Management, Sales. Managing a portfolio of NIQ Brandbank’s Supplier accounts. Acting as the primary point of contact for clients”

What You'll Achieve.

Achieving Quarterly revenue targets; Consistently improving retailer coverage metrics; Consistently improving customer satisfaction KPIs; Delivering core revenue targets; Securing Annual Renewal revenue; Supporting additional volume and increased New Business spend; Accurately forecasting revenue; Ensuring 100% coverage month on month for all Retail partners requesting content; Achieve consistently customer satisfaction

Industry & Context.

Market Research

What They're Looking For.

Must Have

3 years of experience in sales (Targets), Proven track record of managing revenue targets, with a desire to consistently overachieve against both personal targets and objectives., Demonstrable sales experience, strategic sales planning and implementation, including pipeline management., Proven ability to work collaboratively as part of a diverse team, in a fast-paced environment., Highly organized and able to prioritize workload, with good time management skills and excellent attention to detail., Excellent communication skills, both written and verbal, with presentation skills and the ability to network effectively.

What You'll Do.

Managing a portfolio of NIQ Brandbank’s Supplier accounts

Acting as the primary point of contact for clients

Supporting clients with item submissions

account queries and other business needs

Securing client renewals

Supporting Client Development Executives with the generation of New Business revenue

Increasing the volume of products on the platform

Achieving Quarterly revenue targets

Improving retailer coverage metrics

Improving customer satisfaction KPIs

Delivering core revenue targets

Securing Annual Renewal revenue

Supporting additional volume and increased New Business spend

Accurately forecasting revenue

Developing a full understanding of the NIQ Brandbank value proposition

Building a rapport with the supplier base

Understanding service requirements and identifying potential areas for support

Creating Account Development Plans

Establishing a good operating rhythm for new item submissions and product revisions

Ensuring 100% coverage month on month for all Retail partners requesting content

Working with the operations team to ensure items are scheduled for delivery

Managing queries or issues related to operational processes

Creating engagement plans to resolve ongoing client issues

Driving process improvement

How You'll Work.

Team & Collaboration

Working collaboratively as part of a diverse team; Partnering with Client Development Executives to create Account Development Plans; Working with the operations team; Working with various business functions to drive process improvement

Communication Scope

Excellent communication skills, both written and verbal; Presentation skills; Ability to network effectively

Full Job Description

About this Job You will be responsible for managing a portfolio of NIQ Brandbank’s Supplier accounts, acting as the primary point of contact and supporting your clients with item submissions, account queries and any other business needs on a day-to-day basis. You will also be responsible for securing client renewals, and you will support our Client Development Executives with shared accountability for the generation of New Business revenue for your portfolio of clients, with a particular emphasis on increasing the volume of products on our platform. Alongside a Customer Success Manager, you will be a primary point of contact for your clients. You will be responsible for achieving Quarterly targets; primarily these will be revenue based, but you will also be accountable for consistently improving retailer coverage metrics and customer satisfaction KPIs. Your Responsibilities * Delivering core revenue targets, primarily focused on securing Annual Renewal revenue, but also supporting additional volume and increased New Business spend. * Accurately forecasting revenue to the Senior Client Delivery Manager and ensuring there is a consistently strong pipeline to deliver targets. This is generally on a monthly basis, but you may be asked to provide additional forecasts at your manager’s discretion. * Developing a full understanding of the NIQ Brandbank value proposition. * Building a rapport with your supplier base, frequently contacting them to understand their service requirements and identify potential areas where NIQ Brandbank can further support their business objectives. This will support both revenue growth and customer satisfaction. * Using the above knowledge to create Account Development Plans in partnership with our Client Development Executives. This should include Objectives, Goals, Strategies & Measures detailed for all relevant accounts. * Engaging your clients to establish a good operating rhythm for new item submissions and product revisions, with a goal o

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