ClientDeliveryAssociate

Application Deadline: 06/04/2026 Address: 100 King Street West Job Family Group: Commercial Sales & Service On-site role at First Canadian Place (Toronto) within a team specializing in understanding AML risk within the Commercial Bank portfolio. Provides daily operational service support and ensures the delivery of exceptional client experiences. Resolves client problems in a prompt and effective manner, while ensuring that enhancement opportunities are identified and addressed or referred during client service interactions. * Handles transactional requests, escalations and investigation of all types of service needs for clients. * Engages with clients to ensure immediate needs are met and assesses the effectiveness of issue resolutions. * Publishes regular and ad-hoc reports and dashboard * Demonstrates knowledge of products and services, directing clients to the most relevant resources to address their needs. * Contributes to the development of new products or services based on insights gathered from client interactions and market analysis. * Engages with clients to understand and diagnose service needs, ensuring concerns are addressed promptly and effectively. * Responds to and facilitates the resolution of client service requests. * Collects and analyzes client feedback to identify service gaps, enhance operational performance, and optimize client satisfaction. * Ensures all client interactions, documentation, and issue resolutions comply with bank policies, regulatory requirements, and internal controls. * Completes complex & diverse tasks within given rules/limits and may include handling escalations from other employees. * Analyzes issues and determines next steps. * Broader work or accountabilities may be assigned as needed. **Qualifications:** * 2 – 3 years of relevant experience in Client Relationship, Financial Services or Service Excellence in a corporate or banking environment is preferred. * Bachelor’s degree preferred; Business Administration, Finance