Velera
Financial Services
ClientDeliveryAnalystIII(CreditConversions)
Neural analysis suggests this role is
optimal for Senior candidates.
“Client Delivery Analyst III (Credit Conversions) at Velera. Skills: Client delivery, Project implementation, Payment processing. Support project implementation. Lead client consultation”
Industry & Context.
Issue resolution
Occasional on-site support, Extended hour support, After-hours on-call support
What They're Looking For.
Must Have
Bachelor's degree or equivalent experience, Seven (7) years of related experience in payment processing, Five (5) years of related experience in business or system analysis, Three (3) years of client facing project support experience, Experience completing card processing conversions
Nice to Have
Training in Six Sigma Methodology, Project management certification
What You'll Do.
Support project implementation
Lead client consultation
Incorporate requirements into project plan
Assume technical leadership role
Coordinate operational implementation
Meet with client to discuss specifications
Work with client and vendors
Facilitate meetings with key personnel
Complete Gap Analysis
Define system set-up requirements
Provide consulting and guidance to client
Communicate between technical groups
Map technical files between systems
Ensure technical tasks are completed
Identify and report outstanding issues
Assist with issue resolution
Ensure quality in implementation
Communicate technical aspects with vendors
Communicate requirements with internal team
Validate system parameters
Modify program parameters
Provide technical support to clients
Provide extended hour post-implementation support
Follow change control processes
Ensure less tenured analysts follow processes
Develop working relationships with clients
Develop working relationships with internal partners
Identify improvements to defined processes
Assist with training analysts
Assist with mentorship of analysts
Develop new product/service requirements templates
Develop procedural steps
Complete tasks associated with department projects
Provide after-hours on-call support
Perform other duties as assigned
How You'll Work.
Team & Collaboration
Client and vendor coordination; Internal project teams; Cross-functional teams
Communication Scope
Client consultation; Technical communication
Process & Methodology
Project planning, Change management
Full Job Description
# **Join the People Helping People** Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. **The Opportunity:** The **Client Delivery Analyst III** supports the successful implementation of various complex financial institution debit and/or credit projects through execution of various technical tasks and quality checks. Incumbent will lead client consultation on business and technical requirements, and incorporate the requirements into the overall project plan. Incumbent will be assigned complex, highly visible client projects, and will assume technical leadership role for assigned projects, coordinating all phases of operational implementation of technical project deliverables. **Day in the Life:** * Meet with client to discuss specifications for complex projects, work with client and vendors to determine project options, and facilitate meeting with key client personnel as needed. * Complete Gap Analysis, as needed, to define system set-up requirements. * Provide consulting and guidance to client on the best approach to meet their business requirements for assigned implementations. * Understand client business requirements; communicate between technical groups at client and vendor locations and data map technical files between systems. * Work with client staff and vendors to execute the project plan, ensuring technical tasks are completed accurately and on time. * Identify and report outstanding issues to the assigned project manager; assist with issue resolution. * Ensure quality in implementation process; Communicate technical aspects and requirements of
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