Your Role
financial
ClientContactAssociateAdvancedwithGermanlanguage
Neural analysis suggests this role is
optimal for Mid candidates.
“Client Contact Associate Advanced with German language at Your Role. Skills: German, customer service. The telephone and written answers from everyday to complex inquiries of our customers and consultants.. Responding to our customers' problems and finding solutions.”
What You'll Achieve.
make a difference at the same time.; achieve set deadlines; implement the company's goals and improve certain processes.
Industry & Context.
Responding to our customers' problems and finding solutions.; Escalation of difficult issues and complaint management.
What They're Looking For.
Must Have
1-2 years of experience Work experience in finance, Experience in customer service – spoken and written, Fluent German (at least C1), Good English, A high degree of accuracy, quality and service orientation, Independent and team-oriented work to achieve set deadlines, Good organizational skills and high resilience without losing focus on the customer
What You'll Do.
The telephone and written answers from everyday to complex inquiries of our customers and consultants.
Responding to our customers' problems and finding solutions.
Compliance with quality standards
possible control function.
Verification of customer orders and
corresponding post-processing.
Escalation of difficult issues and complaint management.
Participation in projects to implement the company's goals and improve certain processes.
How You'll Work.
Team & Collaboration
Work together to work smarter and make a difference at the same time.; give everyone on the team a voice.; Participation in projects to implement the company's goals and improve certain processes.; team integration meetings; friendly working environment; support of experienced employees.
Communication Scope
spoken and written; communication
Process & Methodology
Participation in projects to implement the company's goals and improve certain processes.
Full Job Description
Every day, our teams innovate in the financial world. We work together to work smarter and make a difference at the same time. We focus on diversity and inclusion and give everyone on the team a voice. And we celebrate our success together. If you want to make a difference in the fintech industry, we would like to know from you: **Are you FIS**? **We are currently looking for an experienced Financial Services Account Associate Senior with German to support the Client Services team for our location in Poznan.** **About your role:** * The telephone and written answers from everyday to complex inquiries of our customers and consultants. * Responding to our customers' problems and finding solutions. * Compliance with quality standards, possible control function. * Verification of customer orders and, if necessary, corresponding post-processing. * Escalation of difficult issues and complaint management. * Participation in projects to implement the company's goals and improve certain processes. **What you bring:** * 1-2 years of experience Work experience in finance * Experience in customer service – spoken and written * **Languages: Fluent German (at least C1), and good English** * A high degree of accuracy, quality and service orientation * Independent and team-oriented work to achieve set deadlines * Good organizational skills and high resilience without losing focus on the customer **What we offer you:** * Working in an international company, alongside international colleagues. * Being a part of an innovative and entrepreneurial environment of a growing department and team. * Option to work in hybrid model/fully remotely, with the necessary equipment provided by the company (computer, monitors, accessories). * Development opportunities by using the company's on-line training database and LinkedIn Learning. * Participation in projects and training sessions focused on both soft skills (communication, presentation, conducting meetings) and technical skills (Excel, knowle
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