ClientCareManager

For nearly 20 years, TheKey has helped clients achieve successful long-term aging at home with comprehensive, concierge-based care. Ensuring the dignity, safety, and independence of its clients, TheKey is committed to changing how the world lives and ages at home. Employee-teams get the training, resources, and support they need to deliver an exceptional care experience for clients and their families. Founded in Silicon Valley, TheKey has grown from a single location to service coverage throughout North America enabling clients to live life on their own terms, in their own homes. **Essential Duties and Responsibilities:** ● Manage the day-to-day client relationship and delivery of quality care ● Identifying and focusing on a holistic approach to client care with a focus on quality of life, including recommending new and/or specific avenues to improve client care and experience ● Conduct in person assessments with prospective clients, addressing their questions and concerns, building relationships with their families, and converting them into active service with the organization. ● Utilize interpersonal relationships and communication skills to build rapport with the client and fortify the relationship with the client and the client’s support system ● Ensure that TheKey care team is up-to-date with all relevant information and the care plan is thoroughly documented and routinely updated ● Collaboration and communication with internal and external customers on a regular proactive basis, including, daily, weekly, and/or monthly meetings, as appropriate ● Consult with the client regarding their specific needs and preferences, experience and objectives, and evaluating potential solutions to client needs ● Acting as subject matter expert for all quality control and quality assurance matters ● Understand each new client’s needs by conducting a thorough initial assessment or a review of previously completed assessment ● Follow the Start of Care Process to ensure a quality e