Spectrum. Life
Healthcare
ClientCareCounsellor–AdviceLine
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Care Counsellor – Advice Line at Spectrum. Life. Skills: Psychotherapy, Counselling, Risk assessment, Crisis intervention. Carry out screening assessments. Conduct risk assessments”
What You'll Achieve.
Meet key objectives around call volume; Meet key objectives around quality
Industry & Context.
Work from private space
What They're Looking For.
Must Have
Recognised qualification in Counselling or Psychotherapy, Minimum 200 post-qualified accrued counselling hours, Full registered membership/accreditation with professional association, Computer skills and mastering current software, Ability to work at a fast paced environment, Ability to adapt to client and organizational needs, Ability to work in a fast-paced environment, Ability to multi-task, Flexibility to work shifts, weekends, evenings, holidays, Experience working with a variety of clients, Experience of screening clients, Experience carrying out initial screening appointments, Risk assessment skills, Good clinical judgement, Understanding of confidentiality responsibilities, Work ethic and professionalism, Ability to work over the phone, Ability to work through chat, Interpersonal skills, Communication skills
Nice to Have
Experience with short term models, Experience with CBT, Experience working within a busy EAP service, Experience working on phone lines
What You'll Do.
Carry out screening assessments
Conduct risk assessments
Implement risk management plans
Provide safety and action planning
Provide telephone crisis counselling
Provide telephone crisis interventions
Identify the presenting problem
Determine appropriate service response level
Meet key objectives around call volume
Meet key objectives around quality
Operate within policies
Operate within procedures
Operate within guidelines
Participate in team meetings
Attend other meetings
Liaise with clinical governance
Work on service development tasks
Work on service expansion tasks
How You'll Work.
Team & Collaboration
Psychological Triage team; Clinical governance; Clinical teams; Non-clinical teams
Communication Scope
Written communication; Verbal communication
Full Job Description
About us: Spectrum.Life is a whole-of-health digital partner that guides organisations and their people to thrive, delivering clinically backed digital health, mental health and wellbeing solutions. Our HealthTech delivers digital transformation for Insurers, Educators and Employers through Co-creation or seamlessly integrated out-of-the-box solutions, that decrease digital fragmentation and engage, empower, and transform their people’s lives. Established in 2018 by Stuart McGoldrick and Stephen Costello, Spectrum.Life provides services internationally to over 7.2m insurance members, 3,000 corporate clients, 60 universities and 650,000 university students. Spectrum.Life currently employs over 450 people. Our vision is to change and save as many lives as possible. Role Brief: We are looking for a proactive, reliable, and fully qualified Psychotherapist/Counsellor to help us provide access to professional services while also overseeing other individuals engaging in the service. The role of the EAP Advice line Counsellor is suited to fully qualified Psychotherapists / Counsellors. This role will require evaluating the needs of our clients, conducting screening assessments, assessing for any immediate risk, performing crisis containment, and signposting to any helpful resources. Schedule: After 3 weeks of fully paid training, delivered fully remote from Monday to Friday 9am to 5pm, the set schedule will be either 3 × 10-hour shifts or 4 × 10-hour shifts, with 1 weekend day worked (either Saturday or Sunday) as a fixed part of the schedule. Responsibilities: Carrying out screening assessments over the phone with individuals wishing to engage with EAP services, focusing on strengths as well as difficulties. To conduct risk assessments and implement risk management plans as appropriate, with the support of our Psychological Triage team and provide appropriate safety and action planning where necessary Assess client’s needs and provide immediate telephone crisis counselling
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