ISTA Personnel Solutions
Healthcare
ClientCareCoordinator
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Care Coordinator at ISTA Personnel Solutions. Skills: Client coordination, Case management, Family support. Manage caseload of active client cases. Ensure all tasks are completed on time”
Industry & Context.
Issue resolution
Work on US public holidays, Work on SA public holidays, Fixed fibre line internet, Backup power solution
What They're Looking For.
Must Have
Previous coordination, scheduling, administration, customer service, case management, or client support role (Healthcare Industry), Excellent organisational and time-management skills, Verbal and written English communication skills, Ability to manage multiple tasks and deadlines simultaneously, Professional, empathetic, and patient approach when dealing with clients, Ability to work independently in a remote environment, Fixed fibre line with minimum speed of 25 Mbps (upload & download), Wired Ethernet capability, Reliable backup power solution
Nice to Have
Experience in healthcare, therapy, ABA, disability support, or special needs environments, Experience supporting US-based clients or teams, Familiarity with ClickUp or similar healthcare related software
What You'll Do.
Manage caseload of active client cases
Ensure all tasks are completed on time
Coordinate onboarding and setup of new client cases
Schedule and coordinate meetings between clinical supervisors and
Serve as primary point of contact for families
Provide professional and empathetic support
Resolve routine issues independently
Escalate complex matters when necessary
Maintain regular communication with families and team members
Keep accurate records
Update case information in ClickUp or similar systems
How You'll Work.
Team & Collaboration
Clinical team members; Families; Team members
Communication Scope
Verbal communication; Written communication
Full Job Description
**ISTA Personnel Solutions South Africa** is a dynamic and fast-growing BPO company based in South Africa, specializing in providing top-tier operational support to U.S.-based companies. We are not a recruitment agency—we are a dedicated extension of our clients’ teams, delivering high-quality service with precision, efficiency, and a personal touch. **About the Role** Our client is a growing ABA (Applied Behaviour Analysis) therapy provider supporting children with autism and their families across the United States. They are seeking a highly organised and compassionate **Client Care Coordinator** to join their remote team. In this role, you will act as the main point of contact for families, coordinate services between clinical team members, and ensure cases move smoothly through the service process. This position is ideal for someone who enjoys helping people, managing multiple priorities, and working in a fast-paced environment. **PLEASE NOTE:** * **Working Hours: **Monday – Friday | 9:00 AM – 6:00 PM EST (3:00 PM – 12:00 AM South African time, subject to daylight savings) * **Public Holidays: **This role requires working on both South African and U.S. public holidays (compensation for SA public holidays in accordance with the BCEA) * **Internet Requirements: **A fixed fibre line with a minimum speed of 25 Mbps (upload & download) and wired Ethernet capability is mandatory. Connections via Rain, LTE, 5G, or similar are not acceptable. Applicants without a fixed fibre line will not be considered * **Power Backup: **A reliable backup solution is required to manage load shedding and outages (UPS, inverter, solar, etc.). Applicants without a reliable backup solution will not be considered * **Work Environment: **Fully remote * **Contract Type:** 3-month fixed-term maternity cover role, with potential to lead to permanent employment. Training will be provided. **Key Responsibilities** * Manage a caseload of active client cases and ensure all tasks are completed on tim
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