KKR
Financial Services
ClientCareAdvocate-Preneed
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Care Advocate - Preneed at KKR. Skills: Customer success, Customer support. Respond to inbound customer calls. Deliver exceptional customer service”
Industry & Context.
Problem-solving abilities
No time off first 90 days
What They're Looking For.
Must Have
Minimum of one year of customer service or call center experience, High school diploma or GED
Nice to Have
Associate or bachelor's degree preferred
What You'll Do.
Respond to inbound customer calls
Deliver exceptional customer service
Document service interactions accurately
Resolve customer inquiries
Resolve service requests
Research customer issues
Identify customer issues
Resolve issues in accordance with service standards
Fulfill customer callback commitments
Develop relationships with customers
Develop relationships with agents
Develop relationships with business partners
Communicate product information accurately
Participate in team meetings
Participate in training activities
How You'll Work.
Team & Collaboration
Work effectively in a team setting
Communication Scope
Verbal communication; Written communication
Full Job Description
COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. ***Be sure to explore the full job description, and don’t miss the video at the bottom, it's a great way to learn more about career paths at Global Atlantic/KKR and get a closer look at what makes this opportunity so exciting.*** Location: Des Moines, IA Hourly Rate: - $19.54 per hour + overtime with a $500 sign-on bonus Paid Training Details: Training lasts approximately 12 weeks, Monday – Friday from 7:30am to 4:00pm central time, in-office, and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls. There is a no time off policy during the first 90 days of employment due to the training schedule. After training, you will follow a hybrid schedule Monday through Thursday in the office with the option to be remote on Friday' s. Our contact center is open as follows: Monday - Friday 7:00am – 6:00pm Central This role will work an 8-hour (40 hours per week) shift once training is complete. The shift time after completing training will be 9:30 to 6:00 Central. POSITION SUMMARY The Client Care Advocate provides consultative support to customers, agents, and business partners regarding life insurance products, with a primary focus on Preneed insurance. This role is responsible for h
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