KKR
Financial Services
ClientCareAdvocatePreneed
“Client Care Advocate - Preneed at KKR. Skills: Customer success, Customer support. Respond to inbound customer calls. Deliver exceptional customer service”
Industry & Context.
Problem-solving abilities
What They're Looking For.
Must Have
Minimum of one year of customer service or call center experience, High school diploma or GED
Nice to Have
Associate or bachelor's degree preferred
What You'll Do.
Respond to inbound customer calls
Deliver exceptional customer service
Document service interactions accurately
Resolve customer inquiries
Fulfill callback commitments
Research customer issues
Identify customer issues
Resolve customer issues
Ensure compliance with company policies
Ensure compliance with procedures
Complete post-call activities
Develop relationships with customers
Develop relationships with agents
Develop relationships with business partners
Communicate product information
Communicate product features
Communicate product benefits
Participate in team meetings
Participate in training activities
How You'll Work.
Team & Collaboration
Team meetings; Team setting
Applying for this Client Care Advocate - Preneed role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about KKR?
Real rants from real employees. Read before you apply.