KKR
Financial Services
ClientCareAdvocate-Preneed
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Care Advocate - Preneed at KKR. Skills: Customer success, Customer support. Respond to inbound customer calls. Deliver exceptional customer service”
Industry & Context.
Problem-solving abilities
What They're Looking For.
Must Have
Minimum of one year of customer service or call center experience, High school diploma or GED
Nice to Have
Associate or bachelor's degree preferred
What You'll Do.
Respond to inbound customer calls
Deliver exceptional customer service
Document service interactions accurately
Resolve customer inquiries
Fulfill callback commitments
Research customer issues
Identify customer issues
Resolve customer issues
Ensure compliance with company policies
Ensure compliance with procedures
Complete post-call activities
Develop relationships with customers
Develop relationships with agents
Develop relationships with business partners
Communicate product information
Communicate product features
Communicate product benefits
Participate in team meetings
Participate in training activities
How You'll Work.
Team & Collaboration
Team meetings; Team setting
Full Job Description
COMPANY OVERVIEW KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR’s insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR’s investments may include the activities of its sponsored funds and insurance subsidiaries. ***Be sure to explore the full job description, and don’t miss the video at the bottom, it's a great way to learn more about career paths at Global Atlantic/KKR and get a closer look at what makes this opportunity so exciting.*** Location: Batesville, IN Hourly Rate: - $17.58 per hour + overtime with a $500 sign-on bonus Paid Training Details: Training lasts approximately 12 weeks Training hours are Monday – Friday, in-office, from 8:30am – 5:00pm EST and consists of both classroom training sessions as well as time on the phone in the contact center fielding incoming calls. There is a no time off policy during the first 90 days of employment due to the training schedule. After training, you will follow a hybrid schedule Our contact center is open as follows: Monday - Thursday 8:00am – 7:00pm EST Friday 8:00am – 6:00pm EST This role will work an 8-hour shift once training is complete. Depending on business needs your shift will run between 8:00am EST and 7:00pm EST. POSITION SUMMARY The Client Care Advocate provides consultative support to customers, agents, and business partners regarding life insurance products, with a primary focus on Preneed insurance. This role is responsible for handling inbound customer inquiries, documenting service
Applying for this Client Care Advocate - Preneed role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
ANONYMOUS · UNFILTERED
What do employees actually say about KKR?
Real rants from real employees. Read before you apply.