Rbc
ClientAssociate
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Associate at Rbc. Skills: Client experience, client needs, digital banking, cash operations, customer service, credit and banking solutions, everyday banking, new account opening, term deposits, credit cards, client concerns, cash management activities. Deliver on the RBC’s client experience and own the moment with our clients, effectively using time on the counter and the floor to meet client needs, assist with their day-to-day transactions and enquiries.. Proactively provide advice on t”
What You'll Achieve.
Minimize the client impact and unit losses, while balancing the client experience.; Maximizing every client opportunity; Eliminate/reduce cash differences, fraud and sundry losses.
Industry & Context.
problem-solving
What They're Looking For.
Must Have
Five minimum passes – Grades I, II or III or A, or C, of which Math and English Language are compulsory, Proven customer service and operations acumen with a track record of success in a client-focused, target-driven performance culture, Leadership skills, innovative, impact & influence, Multi-tasking, problem-solving and team working skills, An aptitude for listening, establishing rapport and finding the right solutions for customers, An interest in mobile and digital devices and an ability to help clients navigate through self-serve application
Nice to Have
Diploma or Associate Degree, in Banking or a related field
What You'll Do.
Deliver on the RBC’s client experience and own the moment with our clients
effectively using time on the counter and the floor to meet client needs
assist with their day-to-day transactions and enquiries.
Proactively provide advice on the benefits of digital banking and engage other partners to elevate the client experience.
May also become a Primary Cash Custodian and manage the bulk cash operations at the branch taking the appropriate action to minimize the client impact and unit losses
while balancing the client experience.
Supporting Sales & Service professionals and RBC partners in providing excellence customer service and providing credit and banking solutions that meet our clients needs.
Providing clients with advice and solutions to meet their immediate and future needs drawing on your expertise in the areas of everyday banking
term deposits and credit cards
maximizing every client opportunity and immediately introduce them with a Sales Professional or booking a convenient appointment.
you manage the flow of clients in the branch
engaging them upon entry to the branch and assisting them with use and knowledge of RBC’s Multi-channel & Digital solutions.
Take ownership of client concerns at first point of contact applying the “Make it Right” principles
ensuring the problem resolution case/tickets is logged on our complaints handling systems/ application/tool where applicable for easy follow up and ensuring clients are informed about RBC’s complaint handling process.
Demonstrate effectiveness in getting work right the first time
effective use of RBC Systems
adherence to policies
procedures to eliminate/reduce cash differences
fraud and sundry losses.
Upon becoming a Cash Custodian you will effectively deliver on cash management activities
including cash ordering and redemption routines
partnering with your other Cash Custodians and Control Custodians for efficient EOD balancing and identification of outages.
How You'll Work.
Team & Collaboration
Engage other partners to elevate the client experience.; Part of a team supporting Sales & Service professionals and RBC partners.; Partnering with your other Cash Custodians and Control Custodians for efficient EOD balancing and identification of outages.
Communication Scope
Communication
Full Job Description
**_Job Description_** **APPLICATION DEADLINE: MAY 20 2026** **What is the opportunity?** In this role you will deliver on the RBC’s client experience and own the moment with our clients, effectively using time on the counter and the floor to meet client needs, assist with their day-to-day transactions and enquiries. You proactively provide advice on the benefits of digital banking and engage other partners to elevate the client experience. You may also become a Primary Cash Custodian and manage the bulk cash operations at the branch taking the appropriate action to minimize the client impact and unit losses, while balancing the client experience. **What will you do?** * You are part of a team supporting Sales & Service professionals and RBC partners in providing excellence customer service and providing credit and banking solutions that meet our clients needs. * You are responsible for providing clients with advice and solutions to meet their immediate and future needs drawing on your expertise in the areas of everyday banking, new account opening, term deposits and credit cards, maximizing every client opportunity and immediately introduce them with a Sales Professional or booking a convenient appointment. * While on the floor, you manage the flow of clients in the branch, engaging them upon entry to the branch and assisting them with use and knowledge of RBC’s Multi-channel & Digital solutions. * You take ownership of client concerns at first point of contact applying the “Make it Right” principles, ensuring the problem resolution case/tickets is logged on our complaints handling systems/ application/tool where applicable for easy follow up and resolution; ensuring clients are informed about RBC’s complaint handling process. * You demonstrate effectiveness in getting work right the first time, effective use of RBC Systems, adherence to policies, procedures to eliminate/reduce cash differences, fraud and sundry losses. * Upon becoming a Cash Custodian you will effe
Applying for this Client Associate role?
Most applicants get filtered before a human reads their resume. See if yours makes the cut.
How to Apply on Workday
- Workday has a multi-step form — save your progress after every section.
- "Apply With LinkedIn" can fail or lose data; manual entry is more reliable.
- Watch for the "Submit for Review" final step — hitting "Save" alone does not submit.
- Job requisition numbers are useful when following up with HR by email.
ANONYMOUS · UNFILTERED
What do employees actually say about Rbc?
Real rants from real employees. Read before you apply.