Client Advisor
ClientAdvisorMarkham&ScarboroughMandarin/Cantonese/TagalogLanguage
“Client Advisor - Markham & Scarborough - Mandarin/Cantonese/Tagalog Language at Client Advisor. Engage with clients in all areas. Uncover banking needs”
What You'll Achieve.
Maximize each client interaction; Add value in the moments that matter most; Help clients achieve their goals; Create meaningful and memorable client experiences; Drive client satisfaction and loyalty; Drive sales; Retain business; Make the most of business opportunities and referrals; Achieve great success and grow your career
Industry & Context.
Problem-solving
Must be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable, Placed into an hourly work arrangement which guarantees a minimum of 20 hours per week (up to 37.5 hours per week)
What They're Looking For.
Must Have
Demonstrated passion for putting clients first, Success in a hands-on, target-driven sales environment, Problem-solving and people skills, Ability to build relationships, Proactively connect with clients, Flexibility, Eagerness to learn, Personal ethics, Hunger for success, Digital literacy across a broad range of devices, Must be able to work all business hours, Fluent in Mandarin, Cantonese or Tagalog
Nice to Have
Track record in building rapport and maintaining client relationships within the financial or service industry, Mutual Funds accreditation (i. e. , Investment Funds in Canada or the Canadian Securities Course)
What You'll Do.
Engage with clients in all areas
Uncover banking needs
Provide help and advice
Identify sales and referral opportunities
Focus on client education and demonstration
Leverage technology to deliver memorable client experience
Respond to client-initiated contact
Assist with financial transactions
Listen and engage clients
Understand individual needs
Resolve and prevent client banking problems
Cultivate and maintain relationships with partners
How You'll Work.
Team & Collaboration
Collaborate with RBC partners; Cultivate and maintain relationships with partners
Communication Scope
Communication
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