RBC
Financial Services
ClientAdvisor-Markham&Scarborough-Mandarin/CantoneseLanguage
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Client Advisor - Markham & Scarborough - Mandarin/Cantonese Language at RBC. Skills: Client engagement, Sales, Problem-solving, Relationship building, Mandarin/Cantonese fluency. Engage with clients in all areas of the branch and in the community. Uncover banking needs”
What You'll Achieve.
Maximize each client interaction; Add value in the moments that matter most to clients; Help clients achieve their goals; Create meaningful and memorable client experiences; Drive client satisfaction and loyalty; Drive sales; Retain business
Industry & Context.
Problem-solving
Required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable, Placed into an hourly work arrangement as per branch's needs which guarantees a minimum of 20 hours per week (up to 37. 5 hours per week)
What They're Looking For.
Must Have
Demonstrated passion for putting clients first, Success in a hands-on, target-driven sales environment, Problem-solving and people skills, with the ability to build relationships and proactively connect with clients, Flexibility, eagerness to learn, personal ethics, and a hunger for success, Digital literacy across a broad range of devices (i. e. , smartphones, tablets, laptops, etc. ), Must be able to work all business hours, Fluent in Mandarin, or Cantonese
Nice to Have
Track record in building rapport and maintaining client relationships within the financial or service industry, Mutual Funds accreditation (i. e. , Investment Funds in Canada or the Canadian Securities Course)
What You'll Do.
Engage with clients in all areas of the branch and in the community
Uncover banking needs
Provide help and advice
Identify sales and referral opportunities
Client education and demonstration
Leverage technology to deliver a memorable client experience
Respond to client-initiated contact
Assist clients with a full range of financial transactions
Actively listen and engage clients in conversation to further understand their individual needs
Take ownership of resolving and preventing client banking problems
Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
How You'll Work.
Team & Collaboration
Collaborate with RBC partners to help clients achieve their goals; Cultivate and maintain relationships with partners to make the most of business opportunities and referrals
Communication Scope
Communication
Full Job Description
**_Job Description_** **Client Advisor - Markham & Scarborough - Mandarin/Cantonese Language** ** As we have multiple branch locations across the different markets within Greater Toronto Area, we are hiring multiple candidates for this position. You will be required to be fully available to work during RBC's retail branch hours of operation, including extended hours Monday through Saturday until 8:00 PM and Sunday as applicable. You will be placed into an hourly work arrangement as per branch's needs which guarantees a minimum of 20 hours per week (up to 37.5 hours per week). Apply today! ** **What is the opportunity?** This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, As an RBC ambassador, you add value in the moments that matter most to clients and collaborate with RBC partners to help clients achieve their goals. Whether you’re demonstrating to a client how to use digital banking, on-boarding a new client, or referring a complex opportunity to a specialist, your expertise will contribute to creating meaningful and memorable client experiences to drive client satisfaction and loyalty. **What will you do?** * Proactively engage with clients in all areas of the branch and in the community, uncovering banking needs, providing help and advice, as well as identifying sales and referral opportunities * Focus on client education and demonstration, leveraging technology to deliver a memorable client experience, drive sales, and retain business * Respond to client-initiated contact, assisting them with a full range of financial transactions * Actively listen and engage clients in conversation to further understand their individual needs * Proactively take ownership of resolving and preventing client banking problems * Cultivate and maintain relationships with partners to make the most of business opportunities and referrals **W
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