ClientAccountManager

**Grow With Us!** At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious ­­­­­Client Care Specialist to join our team. This position will report to our agency located in Manfield, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position. **Responsibilities:** * Processes client’s payrolls (weekly, bi-weekly, semi-monthly and monthly) and in an accurate and timely fashion, maintains client folders, reviews, and verifies client new employee packets * Works with clients to run special off cycle payrolls * Promptly responds to client inquiries via telephone and email regarding payroll and benefits administration to answer and resolve any and all questions and concerns that arise and if need be, escalate questions to the Senior Client Account Manager or Manager of the Client Services Team * Provides timely and accurate coordination of benefits plans to include enrollments, invoice reconciliation, terminations, Flex Benefits, COBRA compliance, and open enrollment notification * Maintains the electronic files for our clients, on the firm’s internal hard drive * Performs data entry and maintenance of all client information into ADP payroll systems including General Ledger and Paid Time Off * Coordinates the entry of benefit administration data on carriers’ websites * Ensures procedures are done in compliance with firms HIPPA policy * Enter work into internal tracking system * Coordinates with the Benefits Department on client benefits including open enrollments, renewals, changes, and terminations for benefits programs including medical, life, dental, disability, and 401k * Prepares various payroll, benefits, and other reports as requested * Continues to educate oneself on new aspects and areas