Celonis
SaaS
ClientAccountLead-Strategy&Transformation(Pharma)
Neural analysis suggests this role is
optimal for Lead candidates.
“Client Account Lead - Strategy & Transformation (Pharma) at Celonis. Skills: Customer Success, Strategy Consulting, Transformation Programs. Develop relationships with stakeholders. Maintain relationships with stakeholders”
What You'll Achieve.
Maximize value; Drive business transformation; Meet usage targets; Meet adoption targets; High-quality project completion; On-time project completion; Client satisfaction
Industry & Context.
Root cause analysis
Based in Switzerland, Legal right to work in Switzerland
What They're Looking For.
Must Have
15 years customer success experience, 15 years strategy consulting experience, Experience driving large scale transformation programs, Based in Switzerland, Legal right to work in Switzerland
Nice to Have
Pharma industry experience
What You'll Do.
Develop relationships with stakeholders
Maintain relationships with stakeholders
Ensure engagements are staffed
Mentor customer on organization design
Mentor customer on Center of Excellence maturation
Provide guidance to team members
Provide support to team members
Offer feedback on team performance
Drive customer value journey
Influence key customer stakeholders
Establish Celonis program roadmap
Establish detailed value plans
Resolve customer escalations
Orchestrate internal teams
Internalize customer strategy
Internalize customer targets
Drive Celonis delivery alignment
Support customer in solving problems
Drive value realization
Drive adoption within accounts
Ensure high-quality project completion
Ensure on-time project completion
Ensure client satisfaction
Meet adoption targets
Organize customer advisory boards
Lead customer advisory boards
Address industry-specific challenges
Address industry innovations
Establish structured feedback loop
Act as voice of customer
Ensure alignment of product development
Ensure alignment of service offerings
Collaborate on advocacy strategies
Drive customer presence
Drive customer sponsorship
Serve as Celonis leader
Collaborate on innovation development
Collaborate on new asset development
Contribute to playbooks
Contribute to resources
How You'll Work.
Team & Collaboration
Global cross-functional teams; Customer advocacy team
Communication Scope
Executive communication; Thought leadership
Process & Methodology
Program roadmap, Value plans
Full Job Description
Celonis is the global leader in Process Intelligence and the pioneer of Process Mining technology. As one of the world’s fastest-growing enterprise SaaS companies, we are changemakers pushing the boundaries of what’s possible. We invest heavily in advanced AI capabilities—specifically our Process Intelligence Graph—to turn data insights into immediate business action. We believe there is a massive opportunity to unlock global productivity and sustainability by placing intelligence at the core of every business process. Join our mission to make processes work for people, companies, and the planet. The Role: The Client Value Partner (CVP) role is a key addition to our broader Value Engineering team and will play a crucial role in Celonis’ growth strategy. As a CVP, you will spearhead our mission of data-driven business transformation with our most strategic customers. You will lead extensive teams of Celonis experts to ensure the success and satisfaction of some of our top customer base on their journey to realizing value with Celonis. The CVP is the accountable lead for customer success, acting as the trusted advisor for a strategic customer. This involves engaging with C-Level Executives to collaboratively define the long-term vision for utilizing Celonis to transform their business while mobilizing the necessary Celonis resources. In collaboration with our cross-functional Celonis teams, you will drive measurable business impact across various processes and industries and accelerate the adoption of our platform. The CVP will also champion transformational initiatives across Celonis and customer accounts, fostering innovation and strategic change to maximize value and drive business transformation. We seek experienced professionals with a proven track record in managing executive relationships, driving profitable growth, and blending industry expertise with strong analytical and consulting skills. Join us at the forefront of one of the fastest-growing tech companies
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