Engage And Reward
Clerk,MMSDocumentation,Bilingual(6-MonthContractON/NB)
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Clerk, MMS Documentation, Bilingual (6- Month Contract ON/NB) at Engage And Reward. Skills: Document processing, Client requirements, Administrative tasks. Monitor and process incoming mortgage documents. Assist with inbound and outbound calls”
Industry & Context.
Identify urgencies; Identify areas requiring process improvements
What They're Looking For.
Must Have
Minimum 6 months customer service experience, Knowledge of various computer systems, Ability to learn internal systems, Thorough, accurate and focused, Ability to exercise good judgment
What You'll Do.
Monitor and process incoming mortgage documents
Assist with inbound and outbound calls
Manage different mailboxes
Process and scan mail
Provide support to clients and peers
Identify urgencies to be elevated to management
Multitask and prioritize client procedures
Process mortgage loan document packages
Elevate data and document discrepancies
Monitor multiple mailboxes and workflows
Handle inbound and outbound calls
Provide quick and precise responses
Seek opportunities to improve customer experience
Take ownership of every file
Identify areas requiring process improvements
How You'll Work.
Team & Collaboration
Support the team
Full Job Description
# _**Company Summary**_ Come work for a company that’s committed to the success of each and every employee. A place where innovators and collaborators come together and build on each other’s talents. Where diversity is welcomed and celebrated. FCT provides industry-leading title insurance, default solutions and other real estate related products and services to legal, lending, valuation and real estate professionals across Canada. With FCT, you will have the opportunity to build a meaningful career. Join us as we continue to do exciting work and make a big impact on our colleagues, customers and communities. # # _**Job Summary**_ We are continually searching for great talent; individuals who possess a deep commitment to the customers and markets we serve. If you would like to join a company that is committed to the success of each employee and offers challenge, purpose and the opportunity to grow both personally and professionally in a team-oriented environment, you'll enjoy a career with us! We understand that fostering a diverse and inclusive environment is critical for the success of our business, and we actively work towards it every day. In your role as a Document Clerk, you will be responsible for several administrative tasks including being the expert on document requirements. You will showcase your time management skills, and multitasking strengths as you monitor, prioritize and process incoming mortgage documents. You will assist with inbound and outbound calls, manage different mailboxes as well as processing and scanning mail as required. As the document expert, you will provide support to our clients and to your peers and identify any urgencies to be elevated to the management team. **HERE’S HOW YOU’LL CONTRIBUTE** : * Efficiently multitask and prioritize between multiple client procedures and service level agreements while processing mortgage loan document packages * Elevate any data and document discrepancies to our clients and management team for reso
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