Clerk,CustomerService

Answering and resolving incoming customer communications, Documenting customer interactions, Entering orders into the system, Preparing, maintaining and distributing miscellaneous department paperwork, records, and reports, Internal and external communications with appropriate parties, Answering and responding to all incoming customers' telephone calls and emails in a courteous and professional manner, Maintaining documentation of inquiries, requests and issues in customer interaction tracking database, Researching and taking action to resolve complaints/problems to the customer's satisfaction, under direct supervision, Ensuring customer issues are addressed in a timely follow issues through to completion and partner with other departments as necessary to ensure resolution, Working with customers and/or other departments to ensure communication and status updates of issue resolution, Entering orders into the system as required in a timely and accurate manner, Tracking, maintaining, updating and correcting orders in the system and resolving routine issues as necessary, Escalating issues to management as appropriate (i.

, missing or incorrect orders, order accuracy issues, etc.), Maintaining information and data entry information in the pricing and buying system to include new item setup, contract deal information, vendor data, etc.

and communicate information to cross-functional business partners (i.

, Accounting, Pricing, Space Management) as needed, Maintaining records and files for vendor, new item and contract deal information as required, Reviewing incoming information for data entry and communicating with vendors, customers or appropriate personnel to verify information as needed to ensure accuracy, Preparing, distributing and maintaining department paperwork, records, and reports accordingly (i.

, handbills, customer labels, delivery tickets, transaction logs, customer statements, order forms, credit forms, custom customer reports), Reviewing and organizing records for accuracy and completeness, Distributing and/or delivering incoming and outgoing mail as assigned, Maintaining delivery schedules (both holiday and non-holiday), Compiling and coordinating data and requests for vendor profile and new item creation and maintenance, Communicating with outside brokers for all new items in deal packages and updating the system with any changes, Processing Vendor Price Reduction (VPR) requests, Coordinating items for customer meetings, Processing Vendor Credit Memo (VCM) payments for each military commissary, Verifying pricing for all items included in a return authorization request, Researching, authorizing and recording returns, including mis-picks, damages, outdated items, and product recalls, Processing distribution center billing rollups with DeCA, Contacting vendor/stores directly if order is not submitted by scheduled deadline to ensure that all orders are received by the warehouse in a timely manner, Escalating technology related issues to IT Customer Support Center for resolution, Following established severity level definitions to apply consistent sense of urgency to issues reported, Sending credit tracker report as required, Working with external manufacturers to address concerns and establish corrective actions, Creating JDA files for transportation.