ClaimsTotalLossSpecialist

# **About the team** # The Total Loss Claims Specialist will handle claims involving higher complexity, requiring significant levels of understanding and interpretation of Turo’s operating policies and procedures. They will independently conduct investigations to understand causation, determine if coverage applies and exercise their judgment on matters of significant financial impact to Turo and Turo’s hosts. # **What you will do** * Utilize their expertise and education to investigate claims with a high financial impact on Turo. They will interpret policies, determine appropriate methods of investigation, interview customers and assess credibility, analyze damages, and determine on behalf of Turo if a host is eligible for Protection. * Communicate with customers to gather information, explain protection and procedures, educate the hosts, explain why coverage is or is not applicable in certain circumstances and effectively negotiate claim resolutions. * Investigate and make recommendations, on behalf of Turo management, for requests for escalation or reconsideration from standard/fast track claims teams, including review of Fair Claims and presentation to arbitration as needed. * Apply your discretion and judgment to waive or make exceptions to process and policy to achieve the right outcome for our host, when warranted. * Participate in special projects, improvement actions or other business changes, including making recommendations on claims process improvements, objectives, and KPIs. * Attend meetings, huddles, 1x1 and training. * Performs other related duties as assigned. # **Your profile** * Investigative mindset to seek out information with the ability to analyze evidence and draw conclusions based on logical reasoning. * Strong ability to exercise independent judgment and decision-making beyond established guidelines and processes. * Ability to explain complex situations, using clear and concise language. * Strong organizational skills, with an ability to ind