Turo
ClaimsTotalLossSpecialist
“Claims Total Loss Specialist at Turo. Skills: Total loss claims, Claims investigation, Policy interpretation. Investigate claims. Interpret policies”
What You'll Achieve.
Achieve right outcome for host
Industry & Context.
Analyze evidence; Logical reasoning; Independent judgment; Decision-making
What They're Looking For.
Must Have
Investigative mindset, Analyze evidence, Logical reasoning, Independent judgment, Decision-making, Explain complex situations, Clear and concise language, Organizational skills, Manage pending inventory, Review estimates, Understand collision damage theory, Determine causation, Determine costs, Communicate clearly, Communicate professionally, Communicate empathetically, Verbal customer service, Written customer service, Multitask across technical platforms, Proficiency with macOS, Proficiency with Google Docs
Nice to Have
Bachelor's degree
What You'll Do.
Determine investigation methods
Determine host eligibility
Communicate with customers
Explain coverage applicability
Negotiate claim resolutions
Investigate escalations
Make recommendations for escalation
Present to arbitration
Make exceptions to process
Make exceptions to policy
Participate in special projects
Participate in improvement actions
Make recommendations on claims process improvements
Make recommendations on objectives
Make recommendations on KPIs
Perform related duties
How You'll Work.
Team & Collaboration
Cross-functional teams; Standard claims teams; Fast track claims teams
Communication Scope
Explain complex situations; Clear language; Concise language; Customer service communication
Applying for this Claims Total Loss Specialist role?
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