TAL
Life Insurance
ClaimsTechnicalSpecialist
Neural analysis suggests this role is
optimal for mid candidates.
“Claims Technical Specialist at TAL. Skills: Claims technical guidance, Claims assessment quality, Claims decision-making. Provide expert technical guidance. Improve assessment quality”
What You'll Achieve.
Improving assessment quality; Supporting sound decision-making; Ensuring claims are managed in line with policy terms; Building technical capability across the team; Driving consistent outcomes; Best-practice claims management
Industry & Context.
Ability to identify issues; Drive effective claims solutions
What They're Looking For.
Must Have
Experience in Group life insurance claims, Proven ability to coach and uplift case manager capability, Knowledge of life insurance legislation, Knowledge of claims frameworks, Ability to identify issues, Ability to drive effective claims solutions, Communication skills, Influencing skills, Stakeholder management skills, Customer-focused approach, Sound judgement
Nice to Have
Relevant qualifications, Insurance certification
What You'll Do.
Provide expert technical guidance
Improve assessment quality
Support sound decision-making
Ensure claims managed in line with policy
Build technical capability
Drive consistent outcomes
Manage claims in line with TAL policies
Review adverse claim decisions
Authorise complex claim decisions
Coach Claims Consultants
Support managers with fund reporting
Contribute to claims procedures
Provide insights for capability development
How You'll Work.
Team & Collaboration
Coach Claims Consultants; Support managers; Stakeholder engagement
Communication Scope
Communication skills; Influencing skills
Full Job Description
Why join us? Welcome to TAL. As a leading life insurer, we’ve been protecting Australians for over 150 years. Backed by Daiichi Life, we're driven by big ambitions and empower to create better products and services. Together with our Partners, we’re helping millions of Australians live a life filled with choices, options, and freedoms. See the direct impact you make delivering support and financial security with care and expertise. Grow beyond expectations with diverse roles, global connections, and exclusive learning opportunities. Work with passionate, bright and capable colleagues. Feel inspired by supportive leaders. Collaborate with heart, where flexibility, wellbeing and inclusivity is valued. Together, we're reimagining insurance. So, bring a curious mind and an ambition to help us become the progressive, digitally enabled leading insurer. The Opportunity: As a Claims Technical Specialist, you’ll provide expert technical guidance to Claims Consultants across Income Protection, Life, and TPD. Your focus will be improving assessment quality, supporting sound decision-making, and ensuring claims are managed in line with policy terms, delegated authorities, and TAL frameworks. You’ll play a key role in building technical capability across the team, driving consistent outcomes and best-practice claims management. In this role you will: * Ensure claims are managed in line with TAL policies and industry best practice * Act as the technical SME, reviewing and authorising complex and adverse claim decisions * Coach Claims Consultants to improve assessment quality, communication and outcomes * Support managers with fund reporting, case conferences and stakeholder engagement * Contribute to claims procedures, governance and quality assurance * Provide insights to support capability development and performance management ## Qualifications Qualifications: * Experience in Group life insurance claims in a technical specialist or senior claim’s role * Proven ability to coach
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