ClaimsSpecialist

# **About the team** The Claims Specialist team handles claims of higher complexity, requiring significant levels of understanding and interpretation of Turo’s operating policies and procedures. They investigate causation, determine whether coverage applies, and exercise judgment on matters of financial impact to Turo and its hosts. ### # **What you will do** * Investigate high-complexity claims with significant financial impact by interpreting policies, determining methods of investigation, interviewing customers, assessing credibility, analyzing damages, and determining eligibility for protection on behalf of Turo. * Communicate with customers to gather information, explain protection procedures, educate hosts, clarify coverage decisions, and negotiate claim resolutions. * Review escalations or reconsiderations from standard/fast track claims teams, including Fair Claims reviews and arbitration presentations, and make recommendations on behalf of Turo management. * Exercise discretion and judgment to waive or make exceptions to processes and policies to achieve fair outcomes for hosts, when warranted. * Participate in special projects and business changes, providing recommendations on claims process improvements, objectives, and KPIs. * Attend meetings, huddles, one-on-ones, and training sessions. * Perform other related duties as assigned. # **Your profile** * Strong investigative mindset with the ability to analyze evidence and draw logical conclusions. * Demonstrated ability to exercise independent judgment and decision-making beyond standard guidelines. * Excellent communication skills, with the ability to clearly and concisely explain complex situations. * Strong organizational skills with the ability to manage a pending inventory of claims independently. * Proficient in reviewing and evaluating estimates with a strong understanding of collision damage theory. * Professional, empathetic communication style in both verbal and written interactions. * Ability to