Allstate
Insurance
ClaimsServiceRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Claims Service Representative at Allstate. Skills: Claims Administration, Customer Service, Problem Solving, Relationship Building, Time Management. Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers. Handle inquiry calls for both Auto and Property customers, making decisions on claims”
Industry & Context.
Problem Solving
What They're Looking For.
Must Have
1 year of customer service experience, 1 year auto/property claim adjusting
What You'll Do.
Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
Handle inquiry calls for both Auto and Property customers
making decisions on claims
Provide exceptional Customer Experience based on claims service and quality standards
Secure and accurately document all details concerning a loss
Explain claim process and next steps as necessary
Set up Method of Inspections and/or Emergency Services where required
How You'll Work.
Communication Scope
oral and written communication; multilingual
Full Job Description
At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. **Job Description** **Who is Allstate:** Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You’re in Good Hands®" promise. _Through our Employee Value Proposition, Opportunity, Flexibility, Community, Diversity and Family, we have worked hard to develop and nurture a culture where employees feel valued, experience personal growth, have career options and truly enjoy the work they do._ **Role Designation:** Remote **Benefits to joining Allstate** * Flexible Work Arrangements * 7% employer match on contributions to our RRSP program. * Employee discounts (15% on auto and property insurance, plus many other products and services) * Student Loan Payment Matching Program for Government Student loans * Comprehensive Retirement Savings Program with employer matched contributions * Annual Wellness allowance to support employees with improving health and wellbeing * Personal reflection day * Tuition Reimbursement * Working within the community and giving back! The Customer Service Representa
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