ClaimsSeniorAssociate

_We’re looking for a**Claims Senior Associate** to join our Insurance Operations team at MBPS. In this role, you will have the opportunity to provide high-quality financial and administrative services to a select group of complex and challenging cases. By effectively managing these cases, you will play a vital role in ensuring our clients receive timely and accurate benefits, thus contributing directly to our mission of delivering exceptional service and support. _ **Position Responsibilities:** * Conduct interviews with claimants to gather information on work ability, hobbies, functional level, and other income. * Communicate with stakeholders such as plan sponsors, doctors, and pharmacy providers as necessary. * Refer claims to a Permanent Specialist if concerns arise following the telephone interview. * Request and evaluate medical documentation from claimants' doctors to review updates on treatment and condition. * Prepare correspondence for claimants and other stakeholders, and coordinate with LTD Case Managers, Permanent Specialists, and KW TD65 SDA for any inquiries. **Required Qualifications:** * Open for fresh graduates, though preference will be given to candidates with at least one year of relevant work experience in a professional setting. * Candidates with experience in back-office operations or administrative roles are highly desirable. This includes familiarity with office management tasks, data entry, document handling, and providing general support to ensure efficient office operations. * A bachelor's degree in any field is required. * Amenable for fixed night shift. **Preferred Qualifications:** * Candidates with experience in the Navigator system and a background in medical-related courses are preferred. * The team favors candidates with call handling and claims processing experience or those who can read medical notes, understand prescriptions, and are familiar with medical terms and abbreviations. * Demonstrates effective communication skills, b