Integon
Insurance
ClaimsReportingRepresentative
Neural analysis suggests this role is
optimal for Mid+ candidates.
“Claims Reporting Representative at Integon. Skills: Claims Administration, Call Center Management, Business Administration, Business Management, Quality Management. Guiding the caller to the appropriate party based on their need and the relevant policy or claim. Performing basic clerical duties”
Industry & Context.
What They're Looking For.
Must Have
High School Diploma/ GED or equivalent experience
Nice to Have
Call Center experience, Insurance industry knowledge
What You'll Do.
Guiding the caller to the appropriate party based on their need and the relevant policy or claim
Performing basic clerical duties
Establishes a connection with customers to gather and capture information
to file a first notice of loss claim
Provides an overview of the basic claims process and information of a general nature to customers
and routes incoming telephone calls and other electronic correspondence
Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file information to comply with quality and process standards
Follows established guidelines specific to each claim report or inquiry to include clear and accurate documentation
Assist customers with scheduling auto and/or property inspections
and a rental car as needed
Uses online resources
system-generated prompts
and claims knowledge to assist customers
and set expectations for the next steps to resolve their claim
How You'll Work.
Communication Scope
Good oral and written communication skills
Full Job Description
Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more. **Job Description** About Integon Integon is a division in Mexico of one of the largest insurance companies in the United States of America. Since 2019, it has been certified as a Great Place To Work. Integon provides support to its insurance company affiliates, offering property and casualty insurance products. At Integon, our customer support roles are central to our operations. As a member of our team, you will be the friendly voice that our clients rely on for support and guidance. Your main focus will be ensuring that our customers feel valued and understood. Our Benefits Full paid during training Nine days of Paid Time Off (PTO) in addition to regular vacations Fully reported wages to IMSS and Infonavit Weekly food vouchers of $328 MXN Weekly Payment Life and burial insurance Internet and electricity bonus Special discounts at establishments Employee Referral Program Monthly activities and celebrations Job Description This role is responsible for guiding the caller to the appropriate party based on their need and the relevant policy or claim and performing basic clerical duties. **Key Responsibilities:** * Establishes a connection with customers to gather and capture information, to file a first notice of loss claim * Provides an overview of the basic claims process and information of a general nature to customers. * Receives, screens, and routes incoming telephone calls and other electronic correspondence. * Contacts or receives contact from customers or other claim-related third parties to obtain and/or provide necessary file informat
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