ClaimsProcessor

# **About the team** Turo is looking for an enthusiastic and pragmatic Claims Processor to join us as we expand our operations team in Phoenix! You will bridge the gap between Turo Support and Claims while supporting Claims Associates. This position requires someone comfortable with change, driven, and eager to learn every day. # **What you will do** * Provide exceptional customer service and support to Turo hosts, guests, external vendors, and internal teams via Slack, email, voice, and/or chat * Support collections efforts, review eligibility for accounts and vehicles relative to claims, review for liability, and own our resolving indirectly space * Assist Turo members through the incident process * Assist with non-complex claim resolutions * Contribute to internal process documents and help streamline workflow # **Your profile** * Can multitask while ensuring all proper and accurate notations on an account are completed within a timely manner * You are the go-to person to answer questions at your current job and are looking for a challenge and a change of pace * Attention to detail is crucial — we work in a marketplace supporting hosts and guests across multiple geographies * You can work in an ever-evolving environment while maintaining quality standards, meeting KPIs, and requiring minimal supervision * You bring a positive attitude, high energy, strong work ethic, and commitment to Turo values # **Bonus if you have** * Previous startup experience * Strong proficiency with technology such as Slack and other CRM systems * Someone who thrives in a space that is not always black and white The Phoenix base pay for this full-time position is $20.00 per hour + equity + benefits. Our base pay is determined by role, level, and location. Your recruiter can share more about the specific compensation offered for this role during the hiring process. Please note that the base pay listed in this posting reflects base pay only and does not include bonus (if applicable), equit