ClaimsPortfolioManager

* Join us in shaping the future of the insurance industry, driven by innovation and a 150-year legacy of protecting people * Work with experienced and skilled colleagues who support and inspire one another to achieve collective success * Take advantage of well-being initiatives designed to support your mental and physical health, ensuring a balanced lifestyle Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference. We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact. We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community. The Claims Portfolio Manager plays a pivotal role in strengthening the integrity and performance of TAL’s claims portfolio, ensuring we continue to deliver fair, timely and trusted outcomes for our customers. By turning portfolio insights into meaningful action, this role supports better decision‑making, continuous improvement and strong governance across claims. Working at the intersection of data, policy and customer experience, the role contributes directly to TAL’s commitment to doing the right thing—building confidence in life insurance and supporting customers when they need us most. In this role you will: * Enhance portfolio insights by evolving claims data, controls and visualisations to clearly highlight portfolio health and risks. * Drive timely claim outcomes by optimising tracking of claim activity, milestones and pipeline management. * Strengthen portfolio discipline by improving controls that support claim tidiness and appropriate claim allocation. * Improve