Aig
ClaimsOperations,QualityControlandGovernanceManager
“Claims Operations, Quality Control and Governance Manager at Aig. Skills: process management, quality control, governance. Review business processes and company policies. Work with managers to review workflows”
What You'll Achieve.
achieve high-quality customer; generate value for our services; improve efficiency and effectiveness; providing actionable insights to senior leadership
Industry & Context.
problem solvers; overcoming challenges; managing crises; making decisions under pressure; analyze claims data to identify trends and areas for improvement
primarily in the office
What They're Looking For.
Must Have
Bachelor's Degree in Engineering, Information Technology, Business Administration, or related fields, Proven work experience as an Operations Manager, Production Manager, or in a similar role, Solid experience with Lean Six Sigma, In-depth knowledge of process improvement, organizational efficiency, and quality control, Experience in budgeting, forecasting, and investment analysis, Familiarity with tools for process management and mapping, project management, workflow automation and data analysis, Knowledge of supply chain management, logistics, and productivity, Ability to motivate, develop, and manage operational teams, Excellent verbal and written communication skills for interacting with employees, suppliers, and senior management, Willing to overcoming challenges, managing crises and making decisions under pressure
What You'll Do.
Review business processes and company policies
Work with managers to review workflows
Collaborate with Claims teams to create efficient processes
Deliver monthly management report on projects
Create methodologies for calculating project savings
Oversee claims process from initiation to resolution
Develop and implement claims management strategies
Analyze claims data to identify trends
Ensure compliance with all relevant regulations
How You'll Work.
Team & Collaboration
Work with managers to review workflows; Collaborate with Claims teams to help find ways to create efficient processes; Excellent verbal and written communication skills for interacting with employees, suppliers, and senior management
Communication Scope
Excellent verbal and written communication skills
Process & Methodology
project management, analyzing deadlines, financial gains, quality
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