Cna
ClaimsOperationsDirector/Manager
“Claims Operations Director/Manager at Cna. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Lead and direct work activities. Accountability for performance and development of staff”
What You'll Achieve.
achieve business and customer outcomes; deliver lasting results; achieve superior results; optimize service delivery; drive industry leading service; drive top and bottom line growth; improve the customer experience; result in profitable growth
Industry & Context.
Excellent analytical and problem solving skills; uses diverse ideas to solve problems
What They're Looking For.
Must Have
Bachelor's Degree or equivalent work experience, 10 years experience in a specific function or field of expertise, 5 plus years management experience
Nice to Have
Claims financial operation experience
What You'll Do.
Lead and direct work activities
Accountability for performance and development of staff
Establish and maintain collaborative relationships
Assist subordinate supervisors
Champion process improvements
Plan and deliver improvement projects
Develop new and leverage existing tools
Aid in data collection
analysis and strategic planning
Coach others in metrics-based decision making
Develop financial plans and budgets
Establish strategic and performance goals
Manage staffing levels
headcount and productivity
Stay up to date on trends and developments
Anticipate industry changes
Offer innovative solutions
Set appropriate stretch goals
Ensure strategic plan implementation
Ensure customer satisfaction
quality and financial results are met
How You'll Work.
Team & Collaboration
Collaborative relationships with internal and external customers and peers; Helps other to excel through collaboration and building relationships
Communication Scope
communication and presentation skills both verbal and written
Process & Methodology
managing scope, timeline, resources, impacts, business outcomes
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