ClaimsOfficer

Join the HCF Claims team at Parramatta. **About the Role** As an Ancillary Claims Officer, you will assess and process high volume ancillary claims for our members. You will ‎‎be part of a ‎supportive team who strive to deliver UnCommon Care to our members. This fast paced role has a strong customer service focus. It is essential that accurate information and exceptional service in provided responding to enquiries raised by internal customers, members, and providers. A thorough understanding of the funds policies and procedures are required. This is a **part time** , max term contract for 12 months, working three days a week on Monday, Tuesday and Friday. Operational hours are 8:30am to 5pm from Monday to Friday, based in Parramatta with hybrid working available. Key responsibilities will include: • Assess and review all types of ancillary claims • Review and pay claims in accordance with Fund Rules and policies • Maintain claims quality by ensuring processing accuracy targets are achieved and error rates are below unit KPI’s • Process claims or reject in Claims Portal and New Health Systems • Perform claims adjustments and initiate follow up/recovery action as required. **About You** You will have strong customer service skills and previous experience within insurance claims, contact centre or administration roles. To be successful, you will have: • Intermediate PC skills with accurate data entry skills • Ability to adapt positively to changing work practices and needs • Ability to set own priorities to ensure individual and team targets are achieved and exceeded • Ability to communicate verbally effectively and courteously and in writing to both internal and external customers • Ability to work autonomously and set own priorities to ensure unit objectives are met. **About HCF** At HCF, our purpose is to bring our human touch to healthcare. Since 1932 we’ve been putting our members and their health first. As Australia’s largest not-for-profit health fund, we cover