Voya Financial
ClaimsManager-Leave&Disability
Neural analysis suggests this role is
optimal for Mid candidates.
“Claims Manager - Leave & Disability at Voya Financial. Skills: process management, cross-functional coordination, vendor/stakeholder management, operational metrics, resource planning, continuous improvement. Oversee the administration and management of disability and leave claims. ensuring compliance with federal and state regulations”
Industry & Context.
Excellent analytical and problem-solving abilities; Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.
What They're Looking For.
Must Have
Minimum of 5 years’ experience in disability claims management, Exceptional knowledge with leave related laws/regulations, ADA; PFML, Paid Sick Leave, PWFA, and pregnancy related leaves., background in disability management and industry best practices, Excellent analytical and problem-solving abilities, with the ability to influence key decision makers to drive process improvements and change management., communication and interpersonal skills to build and foster effective partnerships across the enterprise.
Nice to Have
Professional certifications such as Certified Disability Management Professional (CDMP), Certified Claims Professional (CCP), or similar are highly desirable.
What You'll Do.
Oversee the administration and management of disability and leave claims
ensuring compliance with federal and state regulations
Lead and manage a team of claims professionals
Evaluate complex claims and situations
making informed decisions
Deliver exemplary customer service to claimants
and adopt claims policies and procedures
Monitor and report on key performance indicators (KPIs) related to claims management
Facilitate regular audits and reviews of claims processes
Source opportunities for technology and process improvements
Manage demand and capacity to ensure optimal resource allocation.
Stay current with industry trends and changes in regulations related to disability and leave claims.
How You'll Work.
Team & Collaboration
collaborate with global partners and internal stakeholders, including HR, legal, and operational teams; build and foster effective partnerships across the enterprise; Partnering effectively to drive our culture and execute on our common goals.
Communication Scope
communication and interpersonal skills to build and foster effective partnerships across the enterprise.
Full Job Description
****_Together we fight for everyone’s opportunity for a better financial future._**** We will do this together — with customers, partners and colleagues. We will fight for others, not against: We will stand up for and champion everyone’s access to opportunities. The status quo is not good enough … we believe every individual and every community deserves access to financial opportunities. We are determined to support both individuals and communities in reaching a better financial future. We know that reaching this future depends on our actions today. Like our Purpose Statement, Voya believes in being bold and committed to action. We are committed to a work environment where the differences that we are born with — and those we acquire throughout our lives — are understood, valued and intentionally pursued. We believe that our employees own our culture and have a responsibility to foster an environment where we all feel comfortable bringing our whole selves to work. Purposefully bringing our differences together to positively influence our culture, serve our clients and enrich our communities is essential to our vision. ****Are you ready to join a company with a strong purpose and a winning culture? Start your Voyage – ********Apply Now**** **Profile Summary:** The Leave & Disability Claims Manager oversees the administration and management of disability and leave claims within the Claims organization. This role is responsible for ensuring compliance with federal and state regulations, providing exemplary customer service, and managing a team of claims professionals. The manager will collaborate closely with internal stakeholders and global partners to ensure efficient and effective claims processing, while continuously striving to enhance processes and outcomes. This role involves strategic department and team planning, making decisions that may require deviating from normal guidelines, and aligning team goals with the broader Claim vision to ensure customer-centric c
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