Aig
ClaimsIntakeAnalyst(FNOL)
“Claims Intake Analyst (FNOL) at Aig. Skills: Claims processing, Data entry, Customer service. Monitor FNOL inbox. Capture claim information into system”
What You'll Achieve.
Timely and accurate claim setup; Smooth claims processing; Meeting productivity targets; Maintaining accuracy standards
Industry & Context.
Problem solving for unusual situations
What They're Looking For.
Must Have
Associates degree or equivalent, Experience in customer service role, computer skills and ability to navigate multiple systems, including MS Outlook, Teams, Excel, Word, Detail-oriented with data entry accuracy, Fully bilingual. Must be able to communicate fluidly in Spanish and English (oral and written)
Nice to Have
Basic knowledge of insurance terminology and concepts
What You'll Do.
Capture claim information into system
Create detailed notes documenting claims
Assign claims to appropriate team
Assist with claims payments
Identify potential fraud indicators
Follow established workflows and procedures
Meet productivity targets
Maintain accuracy standards
Participate in quality assurance reviews
How You'll Work.
Team & Collaboration
Work with cross-functional teams; Collaborate with policyholders; Collaborate with agents; Collaborate with third parties
Communication Scope
Clear verbal communication; Clear written communication; Bilingual communication
Applying for this Claims Intake Analyst (FNOL) role?
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